Higgas Posted March 4, 2021 Share Posted March 4, 2021 Hey there, so I have netduma r1 after reading the other forum posts I have made sure it's uo to date and did a factory reset however when I plug into my desktop the connection keeps dropping off, I thought it might be my card but the internet straight into the desktop works fine and when I run the duma through a laptop I have no issues. Any thoughts or suggestions on this would be greatly appreciated Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 4, 2021 Share Posted March 4, 2021 Welcome to the forum! Sorry to hear that, is it dropping across all devices, both wired and wireless? How often are the drops occurring approximately? Do you have to reboot the router to get the connection back or does it restore itself? Link to comment Share on other sites More sharing options...
Higgas Posted March 4, 2021 Author Share Posted March 4, 2021 Thanks for the reply, I couldn't tell you if it drops with wifi as the connection doesn't stay stable long enough. The connection drops and reconnects intermittently rebooting the router didn't help, I understand the device is quite old and the first gen so could be something internally but I just want to cover all bases before investing in a new one. It's just odd that I have the issue on the desktop but the router works fine on a laptop Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 4, 2021 Administrators Share Posted March 4, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Which firmware version are you on specifically .29? If so we can give you access to the 3.0 beta which may help to resolve the issue. Link to comment Share on other sites More sharing options...
Higgas Posted March 4, 2021 Author Share Posted March 4, 2021 Hello, Thanks for the reply. I am currently using firmware version R1 2.1.329. Anything I can do to resolve the issue is most welcome Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 4, 2021 Administrators Share Posted March 4, 2021 I've given you access, you can find it here: https://forum.netduma.com/forum/130-dumaos-30-beta-netduma-r1/ I would recommend doing a factory reset from the interface once you have upgraded. Higgas 1 Link to comment Share on other sites More sharing options...
Higgas Posted March 4, 2021 Author Share Posted March 4, 2021 Thankyou very much, I will definitely give that a try. Hopefully this fixes it. Thank you again for all your support. I have attached a small video of my network connection when the netduma is plugged in but hopefully the update fixes things 20210305_041400.mp4 Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 4, 2021 Administrators Share Posted March 4, 2021 Thank you, let us know how you get on! Link to comment Share on other sites More sharing options...
Higgas Posted March 5, 2021 Author Share Posted March 5, 2021 Hey there, So despite the update and factory reset the problem still persists which so very odd because I used a laptop to install the update with no dramas at all. I'm going to try a couple of other things from my end but yeah feeling very deflated Link to comment Share on other sites More sharing options...
Higgas Posted March 5, 2021 Author Share Posted March 5, 2021 So a little update, it seems the issue may be with my network card, it either hates the netduma or is broken, I got myself a d-link usb ethernet thing and all seems to be working just dandy so happy days.............for now Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 5, 2021 Administrators Share Posted March 5, 2021 2 hours ago, Higgas said: So a little update, it seems the issue may be with my network card, it either hates the netduma or is broken, I got myself a d-link usb ethernet thing and all seems to be working just dandy so happy days.............for now Ahh that's great to hear, thanks for the update, do keep us posted! Link to comment Share on other sites More sharing options...
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