Danno1016 Posted March 1, 2021 Share Posted March 1, 2021 I want to stream on twitch and I have ever thing set up but when I try and connect my streamlabs on my PC to the mobile app on my phone it will not work. I have tried the 2.4 and 5ghz internet and the mobile Streamlabs app won't connect through either WiFi. (Note: The Streamlabs app will connect on my normal spectrum WiFi it only gives me trouble with the Netduma Wifi) I've contacted Streamlabs about this and all the solutions they have given me are not working. Is there anyone else with this problem and if so how can it be fixed because I bought the Netduma to stream with the Wifi so Im not going to use my normal wifi to stream. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 1, 2021 Share Posted March 1, 2021 13 hours ago, Danno1016 said: I want to stream on twitch and I have ever thing set up but when I try and connect my streamlabs on my PC to the mobile app on my phone it will not work. I have tried the 2.4 and 5ghz internet and the mobile Streamlabs app won't connect through either WiFi. (Note: The Streamlabs app will connect on my normal spectrum WiFi it only gives me trouble with the Netduma Wifi) I've contacted Streamlabs about this and all the solutions they have given me are not working. Is there anyone else with this problem and if so how can it be fixed because I bought the Netduma to stream with the Wifi so Im not going to use my normal wifi to stream. Thanks for bringing this to our attention, what error are you getting exactly? Do you have and traffic controller rules or anything configured on the R2? Link to comment Share on other sites More sharing options...
Danno1016 Posted March 1, 2021 Author Share Posted March 1, 2021 When I try and scan the QR code to connect the Streamlabs it simply just won't scan it and when I try and manually connect using the IP address and API token code it will start to load then give me an error saying please make sure your devices you are trying to connect are on the same WiFi. I also do not have any traffic control rules for my R2. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 2, 2021 Share Posted March 2, 2021 You could try configuring a traffic controller rule for your iPhone that allows all traffic, see if this helps? Link to comment Share on other sites More sharing options...
Danno1016 Posted March 2, 2021 Author Share Posted March 2, 2021 I have an android. Would this affect it at all? Also what rule would I configure? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 2, 2021 Administrators Share Posted March 2, 2021 I think Liam just meant your phone - doesn't matter that it is Android. Just allow ALL traffic to the device in Traffic Controller. If that doesn't work fully disable QoS in the Congestion Control menu and see if that works. Link to comment Share on other sites More sharing options...
Danno1016 Posted March 3, 2021 Author Share Posted March 3, 2021 I tried both those options and the QR code still won't scan. Also when I try and connect it manually it still gives me the same error. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 3, 2021 Share Posted March 3, 2021 Is your PC connected to the R2 via wired or wireless? Link to comment Share on other sites More sharing options...
Danno1016 Posted March 4, 2021 Author Share Posted March 4, 2021 wireless Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 4, 2021 Share Posted March 4, 2021 OK thanks, and to be certain, both the PC and your phone are connected to your R2s Wi-Fi, not the spectrum Wi-Fi? Link to comment Share on other sites More sharing options...
Danno1016 Posted March 5, 2021 Author Share Posted March 5, 2021 Yes I have connected my phone and PC to both the 5ghtz and 2.4ghtz WiFis to give it a try and nothing works. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 5, 2021 Administrators Share Posted March 5, 2021 I tried to test this for you personally but couldn't even get to the part to scan the QR on my iPhone as the app seems a bit buggy. Regardless, make a guest WiFi network and connect both your PC and phone to that and see if it works. Link to comment Share on other sites More sharing options...
Danno1016 Posted March 7, 2021 Author Share Posted March 7, 2021 I will try to make the guest Wifi and let you know what happens. And yes the app is a little buggy because when you load onto it you need a code, I had to contact Streamlabs to get a code to access the actual app. Link to comment Share on other sites More sharing options...
Danno1016 Posted March 7, 2021 Author Share Posted March 7, 2021 I made the Guest Wifi but still no luck with it working. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 8, 2021 Administrators Share Posted March 8, 2021 Okay thanks for that information, I can't think of anything that would be preventing this so I've gone ahead and contacted them for a code. I will test it out myself and try to get it working and then let you know what I find. Link to comment Share on other sites More sharing options...
Danno1016 Posted March 8, 2021 Author Share Posted March 8, 2021 Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 9, 2021 Administrators Share Posted March 9, 2021 Okay so I managed to do this, it failed the first time, I tried again and it worked. I updated OBS on the PC and then opened it, asked me to allow access to the network so I did. Scanned the code on my phone and it worked the second time. Have you allowed the PC version to access your network? Link to comment Share on other sites More sharing options...
Danno1016 Posted March 10, 2021 Author Share Posted March 10, 2021 How would I check if I have allowed it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 10, 2021 Administrators Share Posted March 10, 2021 Follow this guide and then see if that works for you: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall Link to comment Share on other sites More sharing options...
Danno1016 Posted March 11, 2021 Author Share Posted March 11, 2021 I finally got it to work but I had to enter the information manually as my scan QR still isn't working. Did you happen to find a way to fix that? Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 11, 2021 Share Posted March 11, 2021 12 hours ago, Danno1016 said: I finally got it to work but I had to enter the information manually as my scan QR still isn't working. Did you happen to find a way to fix that? OK that's good to hear, did you follow the guide Fraser provided? I believe that's necessary for this to work. Link to comment Share on other sites More sharing options...
Danno1016 Posted March 13, 2021 Author Share Posted March 13, 2021 I did follow those steps which is why when I entered it manually it worked but my QR still isn't working Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 13, 2021 Administrators Share Posted March 13, 2021 If it works manually but the QR doesn't work then I don't think that's a router issue, more an issue of the phone reading the QR or the QR itself Link to comment Share on other sites More sharing options...
Danno1016 Posted March 14, 2021 Author Share Posted March 14, 2021 I'm not sure as I have my phone and app updated and I always try different QR codes to see if they work. I even tried with my friends Iphone to see if it would work and it still didn't read it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 14, 2021 Administrators Share Posted March 14, 2021 I think it's the app more likely, they did say when I asked about the code that they would fix that. If just logging on to the app there is an issue it stands to reason there may be an issue with connecting them. Have you contacted them and asked about this? Link to comment Share on other sites More sharing options...
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