Trying to Stream

[Danno1016]

I want to stream on twitch and I have ever thing set up but when I try and connect my streamlabs on my PC to the mobile app on my phone it will not work. I have tried the 2.4 and 5ghz internet and the mobile Streamlabs app won't connect through either WiFi. (Note: The Streamlabs app will connect on my normal spectrum WiFi it only gives me trouble with the Netduma Wifi) I've contacted Streamlabs about this and all the solutions they have given me are not working. Is there anyone else with this problem and if so how can it be fixed because I bought the Netduma to stream with the Wifi so Im not going to use my normal wifi to stream.

[Netduma Liam]

13 hours ago, Danno1016 said:

I want to stream on twitch and I have ever thing set up but when I try and connect my streamlabs on my PC to the mobile app on my phone it will not work. I have tried the 2.4 and 5ghz internet and the mobile Streamlabs app won't connect through either WiFi. (Note: The Streamlabs app will connect on my normal spectrum WiFi it only gives me trouble with the Netduma Wifi) I've contacted Streamlabs about this and all the solutions they have given me are not working. Is there anyone else with this problem and if so how can it be fixed because I bought the Netduma to stream with the Wifi so Im not going to use my normal wifi to stream.

Thanks for bringing this to our attention, what error are you getting exactly? Do you have and traffic controller rules or anything configured on the R2?

[Danno1016]

When I try and scan the QR code to connect the Streamlabs it simply just won't scan it and when I try and manually connect using the IP address and API token code it will start to load then give me an error saying please make sure your devices you are trying to connect are on the same WiFi. I also do not have any traffic control rules for my R2.

[Netduma Liam]

You could try configuring a traffic controller rule for your iPhone that allows all traffic, see if this helps?

[Danno1016]

I have an android. Would this affect it at all? Also what rule would I configure?

[Netduma Fraser]

I think Liam just meant your phone - doesn't matter that it is Android. Just allow ALL traffic to the device in Traffic Controller.

If that doesn't work fully disable QoS in the Congestion Control menu and see if that works.

[Danno1016]

I tried both those options and the QR code still won't scan. Also when I try and connect it manually it still gives me the same error. 

[Netduma Liam]

Is your PC connected to the R2 via wired or wireless? 

[Danno1016]

wireless

[Netduma Liam]

OK thanks, and to be certain, both the PC and your phone are connected to your R2s Wi-Fi, not the spectrum Wi-Fi?

[Danno1016]

Yes I have connected my phone and PC to both the 5ghtz and 2.4ghtz WiFis to give it a try and nothing works.

[Netduma Fraser]

I tried to test this for you personally but couldn't even get to the part to scan the QR on my iPhone as the app seems a bit buggy.

Regardless, make a guest WiFi network and connect both your PC and phone to that and see if it works.

[Danno1016]

I will try to make the guest Wifi and let you know what happens. And yes the app is a little buggy because when you load onto it you need a code, I had to contact Streamlabs to get a code to access the actual app.

[Danno1016]

I made the Guest Wifi but still no luck with it working.

[Netduma Fraser]

Okay thanks for that information, I can't think of anything that would be preventing this so I've gone ahead and contacted them for a code. I will test it out myself and try to get it working and then let you know what I find.

[Danno1016]

Thank you

[Netduma Fraser]

Okay so I managed to do this, it failed the first time, I tried again and it worked. I updated OBS on the PC and then opened it, asked me to allow access to the network so I did. Scanned the code on my phone and it worked the second time. Have you allowed the PC version to access your network?

[Danno1016]

How would I check if I have allowed it?

[Netduma Fraser]

Follow this guide and then see if that works for you: https://streamlabs.com/content-hub/post/how-to-open-your-windows-firewall

[Danno1016]

I finally got it to work  but I had to enter the information manually as my scan QR still isn't working. Did you happen to find a way to fix that?

[Netduma Liam]

12 hours ago, Danno1016 said:

I finally got it to work  but I had to enter the information manually as my scan QR still isn't working. Did you happen to find a way to fix that?

OK that's good to hear, did you follow the guide Fraser provided? I believe that's necessary for this to work.

[Danno1016]

I did follow those steps which is why when I entered it manually it worked but my QR still isn't working

[Netduma Fraser]

If it works manually but the QR doesn't work then I don't think that's a router issue, more an issue of the phone reading the QR or the QR itself

[Danno1016]

I'm not sure as I have my phone and app updated and I always try different QR codes to see if they work. I even tried with my friends Iphone to see if it would work and it still didn't read it.

[Netduma Fraser]

I think it's the app more likely, they did say when I asked about the code that they would fix that. If just logging on to the app there is an issue it stands to reason there may be an issue with connecting them. Have you contacted them and asked about this?