asaltweapon Posted February 27, 2021 Share Posted February 27, 2021 Just received my Netduma R2 today after a long wait. I was very excited to get it up and running to replace my Xfinity modem/router combo. I purchased a Netgear cm700 as my new modem and activated it. I tested the modem and internet connection, everything works great. When I connected my new Netduma R2 and ran the setup wizard it says it can not find an internet connection. I've tried all of the troubleshooting techniques recommended on this forum. Nothing works :( Could it be my ISP blocking the R2? Link to comment Share on other sites More sharing options...
Zippy Posted February 27, 2021 Share Posted February 27, 2021 If you were able to go through the setup wizard of the R2 then you should of made a connection.. So did you go through the setup wizard of the R2? If you come to the part where it says cant detect your connection power cycle just your new modem then let the modem fully boot back up and then click retry to detect your connection.. That should get you connected.. Give that ago and see how you get on.. If you need further help post back. Welcome to the forum btw.. Zippy. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 27, 2021 Administrators Share Posted February 27, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. How did you test the modem - PC directly connected to it? Good advice above, let us know how you get on. Link to comment Share on other sites More sharing options...
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