Rapps not loading

[Das916]

I’ve tried everything from factory resets multiple times to power resets and still the red screen of death people are talking about on the internet I was told to click the 3 bars in the corner but there not there nothing works 

[Netduma Fraser]

Hey, welcome to the forum!

I believe we're helping you on Twitter is that right? If so lets just stick to one platform as it will actually slow down our ability to help you. So either here or Twitter would be best.

[Das916]

Here is better 

[Netduma Fraser]

Use a different browser please and also access using 192.168.77.1 instead of DumaOS and see if you can complete the wizard that way.

[Das916]

I have used 192.168.77.1 and used different browsers and that didn’t work 

 

[K0NSPIRACY]

I’ve started having the same issue. Using R2 and accessing DumaOS via the IP and using Chrome (also tested Safari but have the same error).

edit: error message reads:

”The operation is taking longer than expected. Please briefly wait before using this Rapp.”

Please note that this is just during normal operation not during setup wizard.

 

[Netduma Fraser]

57 minutes ago, Das916 said:

I have used 192.168.77.1 and used different browsers and that didn’t work 

Can you provide a screenshot of what you see using the LAN IP please on a PC? Use an Incognito browser window and see if that loads it please/ 

42 minutes ago, K0NSPIRACY said:

I’ve started having the same issue. Using R2 and accessing DumaOS via the IP and using Chrome.

edit: error message reads:

”The operation is taking longer than expected. Please briefly wait before using this Rapp.”

Can you make a new topic and provide a screenshot of what you're seeing please?

[Das916]

What web browser you recommend 

[K0NSPIRACY]

22 minutes ago, Netduma Fraser said:

Can you make a new topic and provide a screenshot of what you're seeing please?

Will do.

[Das916]

I have already sent screenshots are we gonna have a solution because I’m not happy I’ve done everything more then one time at some point you gotta know this router is faulty 

[Das916]

Same thing it’s a faulty router send another one to me 

 

[Das916]

I have used two different laptops a MacBook and 2 Pc’s what more do you need I’ve done everything possible on my end 

[Netduma Fraser]

If it comes to it when can sort you out with a replacement no worries there. Can you right click the page please, go to inspect element, go to the network tab, click the disable cache option. Then click and hold the browser refresh button until it says empty cache and hard reload then select that and see if it will let you in.

[Das916]

Ok that’s what I’m getting still 

[Netduma Fraser]

Okay quickly reboot the router then try to access it again please through Chrome

[Das916]

Still not working 

[Das916]

I did all that I can’t see the 3 dots 

[Das916]

I’ve tried it on multiple devices pc Mac iOS phones android phones does the same thing 

[Netduma Fraser]

The second screenshot in your first post when on mobile shows 3 dots in the top right hand corner, can you see that again via mobile?

[Das916]

Yeah I can’t click it I tried it’s behind the red screen I was trying you only can see it on a phone and I have drag it just right 

[Netduma Fraser]

Email [email protected] please with a link to this topic and your order number and we can sort you out with a replacement.

[Das916]

Ok I did it hopefully they get it maybe you can notify them of the problem 

[Netduma Fraser]

15 hours ago, Das916 said:

Ok I did it hopefully they get it maybe you can notify them of the problem 

If you provided a link to the topic they can take a look and see that we've tried all we could to get it working.