Ralphpantsgaming Posted January 27, 2021 Share Posted January 27, 2021 So pretty sudden out of nowhere the ping heat map gives me a pop up that says “downloading data from cloud has failed. Make sure you are connected to the internet or the cloud servers are down.” Also with QOS disabled my upload does not surpass 27 MB down but my download hits 930 MB on Fiber. I tested by connecting my PC directly to my ISP router and it hits 900 MB down and up. My iso router is a BGW210. I already factory rest my Netduma unplugged for 30 seconds. Even after upgrading the firmware. Please advise. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28, 2021 Administrators Share Posted January 28, 2021 You may have just lost connection to the cloud server briefly, are you still able to use it to ping? How did you disable the QoS exactly, from the Congestion Control 3 line option menu? Link to comment Share on other sites More sharing options...
Ralphpantsgaming Posted January 28, 2021 Author Share Posted January 28, 2021 Yes from the 3 line option. The cloud issue actually has been going on for about three days I just have it time before mentioning anything Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 28, 2021 Share Posted January 28, 2021 10 hours ago, Ralphpantsgaming said: Yes from the 3 line option. The cloud issue actually has been going on for about three days I just have it time before mentioning anything What firmware version are you currently running? Link to comment Share on other sites More sharing options...
Ralphpantsgaming Posted January 28, 2021 Author Share Posted January 28, 2021 I upgraded to the latest firmware .179 Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 28, 2021 Share Posted January 28, 2021 Great, thank you. So where are you seeing the low upload speeds, through a speedtest online or through the connection benchmark? If online, does connection benchmark also report low upload speeds? With regards to ping heatmap, have you try manually flushing the cloud? Go to the three line menu and click 'Sync cloud' Link to comment Share on other sites More sharing options...
Ralphpantsgaming Posted January 28, 2021 Author Share Posted January 28, 2021 The low speeds are seen online on Speedtest.net and I checked with DSL repot as well. I tried flushing the cloud as well and the same issue continues. I tested the speeds directly being connected to the ISP router and the Netduma and noticed large upload speed difference Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28, 2021 Administrators Share Posted January 28, 2021 Did you do a factory reset after upgrading? As that is recommended to remove any old low level code from the previous version that could cause issues. Link to comment Share on other sites More sharing options...
Ralphpantsgaming Posted January 28, 2021 Author Share Posted January 28, 2021 Yes I did. I did it via the right side hamburger and even did it again by holding the router back button for 30 seconds. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28, 2021 Administrators Share Posted January 28, 2021 When you do a speedtest could you have a look at the network monitor please and see if there is anything else taking up upload bandwidth? Link to comment Share on other sites More sharing options...
Ralphpantsgaming Posted January 29, 2021 Author Share Posted January 29, 2021 Hey.. so I ran the speedtest and nothing elsetakes upload bandwidth. IMG_3793.MOV Link to comment Share on other sites More sharing options...
Ralphpantsgaming Posted January 29, 2021 Author Share Posted January 29, 2021 Here is the video for the ping heatmap issue. IMG_3794.MOV Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 29, 2021 Share Posted January 29, 2021 OK thanks, So you mentioned that these issues occurred randomly one day, so did you previously get the upload speeds you'd expect and then suddenly it's dropped? If so, can you think of any changes to the environment or configuration around the time you started noticing these issues? Link to comment Share on other sites More sharing options...
Ralphpantsgaming Posted January 29, 2021 Author Share Posted January 29, 2021 There really isn’t anything I could think of that changed. After I updated the firmware I did the factory resets as instructed. After the factory reset was done I ran into a issue with my Geofilter I had a prior post for it and performed another reset and the problem resolved itself and I left all the settings alone. The only difference I made was I had QOS set to 70% up and down and disabled it. Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 29, 2021 Share Posted January 29, 2021 OK, but the upload speeds were never a problem up until that point then? Link to comment Share on other sites More sharing options...
Ralphpantsgaming Posted January 29, 2021 Author Share Posted January 29, 2021 Yes correct. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29, 2021 Administrators Share Posted January 29, 2021 I think both issues could potentially be related to the BGW - how have you set this up with the R2 to ensure an Open NAT on devices? Are any devices still connected to the BGW? Link to comment Share on other sites More sharing options...
Ralphpantsgaming Posted January 29, 2021 Author Share Posted January 29, 2021 I have no devices connected to the BGW besides the R2 wifi is also turned off as well. I have the Netduma set up via ip-passthrough. I opened the ports directly to my PC and have a open NAT type when playing warzone. I am trying to avoid DMZing the PC. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29, 2021 Administrators Share Posted January 29, 2021 Could you disable the BGW firewall as well please, I feel like something is blocking the router. If that doesn't work could you take it out of passthrough mode and put the R2 in the BGW DMZ instead please with UPnP disabled? Link to comment Share on other sites More sharing options...
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