reubenjones Posted January 17, 2021 Share Posted January 17, 2021 I recently purchased my XR1000, got everything hooked up and logged into the DumaOS website. I am unable to see anything (server, player, blocked server, etc.) on the geofilter option. I'm gaming on a PC and have went into device management and changed it to PlayStation instead of desktop computer. I have tried resetting the router, and ensured all the firmware is up to date. I have Flushed the cloud and done all these steps below multiple times. Remove the Device from the Geo-Filter close down the game and launcher. Change the PC to a PlayStation in the Device Manager and then re-add to the Geo-Filter launch the game/client. I've restarted my PC multiple times, waited 2-10 minutes to launch the game. Nothing will show up in the geo filter at all. Any help would be appreciated. Thank you. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 17, 2021 Administrators Share Posted January 17, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Open a Command Prompt on the PC and type ipconfig and press enter. Check the IP address the device has then on the interface go to the Device Manager and check the IP of the device you think represents the PC, do the IPs match? Link to comment Share on other sites More sharing options...
reubenjones Posted January 17, 2021 Author Share Posted January 17, 2021 They don't match. In Device management is has the last two digits as .10 and on my PC it has the IP ending in .8 Edit: I have two PC's, both are hard wired to the router through a Netgear ethernet splitter. Would this be causing the issue? Edit 2: Both of my computers are showing the same IP address in the Device Management of DumaOS. My streaming PC does end in .10, which matches what shows in DumaOS. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 17, 2021 Administrators Share Posted January 17, 2021 I've never used a splitter like that but in theory no that shouldn't affect it, you could try without just to rule it out. Just to clarify: Gaming PC - .8 on device, .10 in device manager Streaming PC - .10 on device, .10 in device manager Is that correct? Link to comment Share on other sites More sharing options...
reubenjones Posted January 17, 2021 Author Share Posted January 17, 2021 I took the splitter out of the network to eliminate the IP addresses being different. The issue still isn't resolved. What you stated above was correct when i had both PC connected through the splitter. Since moving them off the splitter and connecting them both to the router. Below is the IP issues. 1. Gaming PC - .2 on device, .8 on device manager 2. Streaming PC - .8 on device, .8 on device manager Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 17, 2021 Administrators Share Posted January 17, 2021 That's very odd. On the router in LAN Settings, for the Gaming PC give it a reserved IP with it ending in .2 then apply and reboot the gaming PC and see if it it then appears as .2 in the device manager. See if you can then see icons on the Geo-Filter Map. Link to comment Share on other sites More sharing options...
reubenjones Posted January 17, 2021 Author Share Posted January 17, 2021 I reserved the IP ending in .2, in the device manager it shows two IP addresses for my gaming PC, one is .8 and one is .2 I've attached a photo of what i'm seeing now. These servers go in and out of view as well. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 17, 2021 Administrators Share Posted January 17, 2021 Okay great so that has worked now. The one in the EU is the authentication server and it looks like that one within your radius is the game server so all appears good now! Link to comment Share on other sites More sharing options...
reubenjones Posted January 17, 2021 Author Share Posted January 17, 2021 It's still not working, i don't think. I'm not able to see the servers at all anymore. When I set my radius to the entire globe, i'm able to connect to a game with no issues and with 40ms ping, and nothing updates on the map. I reset the router and did the setup over again, which completely fixed the IP issue and it is recognizing both PC's on their respective IP addresses. Please correct me if I am wrong, but i should see everything that is loaded on the Heatmap, in the Geofilter, correct? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 17, 2021 Administrators Share Posted January 17, 2021 No you won't, Ping Heatmap is a special feature that pings all the available servers, that's not how the Geo-Filter works. You will only see servers on the Geo-Filter when these two scenarios happen: You may see all servers on the map similar to Ping Heatmap when you first boot up the game, after that: You will only see some servers - not all - when you are actually searching for a game in matchmaking - usually only those blocked outside the radius and the eventual server that is allowed within the radius. Link to comment Share on other sites More sharing options...
reubenjones Posted January 17, 2021 Author Share Posted January 17, 2021 That makes sense. I just loaded up Call of Duty and went into a Warzone game and was unable to see any of the servers. I may have created more issues by resetting it, i'm not sure. I have the entire United States selected, no servers came up and the game loaded fine and dropped me into a server and match. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 17, 2021 Administrators Share Posted January 17, 2021 50 minutes ago, reubenjones said: That makes sense. I just loaded up Call of Duty and went into a Warzone game and was unable to see any of the servers. I may have created more issues by resetting it, i'm not sure. I have the entire United States selected, no servers came up and the game loaded fine and dropped me into a server and match. Did you load up the game after you had changed all your Geo-Filter settings? If so do this please: Quit the game and client completely - make sure it's not active in the system tray Remove the device from the Geo-Filter Flush the cloud Re-add the device to the Geo-Filter Setup your settings with 0 Ping Assist Wait 2 minutes Boot up the game Then see if they appear when searching. Link to comment Share on other sites More sharing options...
reubenjones Posted January 17, 2021 Author Share Posted January 17, 2021 They still did not appear after doing the steps above. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 17, 2021 Administrators Share Posted January 17, 2021 Are the devices definitely matching up with their settings and the device manager? It's usually either that or the above that needs to be done with this kind of issue. Do you have Armor enabled by any chance? Link to comment Share on other sites More sharing options...
reubenjones Posted January 17, 2021 Author Share Posted January 17, 2021 As far as I can see everything matches up. I’m not sure why the problem is, but it’s extremely frustrating. I do not have Armor enabled. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 18, 2021 Administrators Share Posted January 18, 2021 In WAN Settings do you have NAT set to Open? I've seen a few people report it filters better when secure is selected. Link to comment Share on other sites More sharing options...
reubenjones Posted January 18, 2021 Author Share Posted January 18, 2021 It is on secure, maybe switching to open would help? Also, excuse my ignorance but how do i block or allow certain servers if nothing will pop up in the Geofilter? Or is this done in the heat map section? Link to comment Share on other sites More sharing options...
reubenjones Posted January 18, 2021 Author Share Posted January 18, 2021 I did a test just now and did the polygon for European countries. When i loaded into a Warzone game my ping was between 50-54, not in the 100's like it should be. I did this to see if it was working and just not showing the available servers, but it doesn't seem to be working at all. I think what is most frustrating is that it's not even connecting me to the best servers on the east coast where my ping would be below 30. 😡😡 Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 18, 2021 Share Posted January 18, 2021 12 hours ago, reubenjones said: It is on secure, maybe switching to open would help? Also, excuse my ignorance but how do i block or allow certain servers if nothing will pop up in the Geofilter? Or is this done in the heat map section? OK, thanks. You can block or allow servers by clicking on them to view their information in a new panel beneath the map, but they'll need to appear on the Geo-filter map to do this. Are you accessing the DumaOS interface via the PC you're gaming on or the PC you're streaming on? 11 hours ago, reubenjones said: I did a test just now and did the polygon for European countries. When i loaded into a Warzone game my ping was between 50-54, not in the 100's like it should be. I did this to see if it was working and just not showing the available servers, but it doesn't seem to be working at all. I think what is most frustrating is that it's not even connecting me to the best servers on the east coast where my ping would be below 30. 😡😡 I like your thinking, but Geo-filter is designed to find you the best server, so trying to force a bad server isn't necessarily a reliable test. Link to comment Share on other sites More sharing options...
reubenjones Posted January 18, 2021 Author Share Posted January 18, 2021 3 hours ago, Netduma Liam said: OK, thanks. You can block or allow servers by clicking on them to view their information in a new panel beneath the map, but they'll need to appear on the Geo-filter map to do this. Are you accessing the DumaOS interface via the PC you're gaming on or the PC you're streaming on? I like your thinking, but Geo-filter is designed to find you the best server, so trying to force a bad server isn't necessarily a reliable test. I’m accessing the interface on the PC I’m streaming on. I could try to force it into the two best servers which, in theory, should provide me less than 30 ms ping. I’m typically running around 40-50 ms ping. Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 18, 2021 Share Posted January 18, 2021 Not that it should make any difference, but if you access the interface on your gaming PC and search for a game, are you seeing any difference? Link to comment Share on other sites More sharing options...
reubenjones Posted January 18, 2021 Author Share Posted January 18, 2021 No I don't, i've tried both and I can't see the servers on either. Edit: In the device manager i'm noticing that my gaming PC and streaming PC are going in and out of offline mode, but they are connected to the internet because i am actively using them. Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 19, 2021 Share Posted January 19, 2021 That's interesting, they've both go static IPs right? You assigned them off of Fraser's suggestion. Perhaps try disconnecting them, removing them from device manager, reconnecting them both and then assigning the addresses again? Link to comment Share on other sites More sharing options...
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