Toma Posted January 13, 2021 Share Posted January 13, 2021 I have the netduma r2 for about a month and I'm very happy with the product, but now in having a problem connecting to the dashboard. After I login, the loading circle pops up and stays on the screen for hours not giving me access to the dashboard where I can edit geofilter, bandwith... Please help Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13, 2021 Administrators Share Posted January 13, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Does using the LAN IP to access instead work? - 192.168.77.1 ? If not clear your browser cache/cookies and reload the page. Link to comment Share on other sites More sharing options...
Toma Posted January 14, 2021 Author Share Posted January 14, 2021 2 hours ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. Does using the LAN IP to access instead work? - 192.168.77.1 ? If not clear your browser cache/cookies and reload the page. thanks for the help its working now Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 14, 2021 Share Posted January 14, 2021 11 hours ago, Toma said: thanks for the help its working now Perfect, glad to hear it! Link to comment Share on other sites More sharing options...
Toma Posted January 21, 2021 Author Share Posted January 21, 2021 On 1/13/2021 at 5:37 PM, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. Does using the LAN IP to access instead work? - 192.168.77.1 ? If not clear your browser cache/cookies and reload the page. Im now having this problem any fixes? Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 21, 2021 Share Posted January 21, 2021 Hey! Were any changes made to the environment that you think could've caused this? Do you still have internet access? Are you able to access the interface by navigating to 'dumaos/'? Link to comment Share on other sites More sharing options...
Toma Posted January 21, 2021 Author Share Posted January 21, 2021 1 hour ago, Netduma Liam said: Hey! Were any changes made to the environment that you think could've caused this? Do you still have internet access? Are you able to access the interface by navigating to 'dumaos/'? internet still works great and same error comes up when dumos/ is used Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 21, 2021 Administrators Share Posted January 21, 2021 Please set a static IP on your PC by following this guide: https://pureinfotech.com/set-static-ip-address-windows-10/ follow the control panel section. Use these details: IP - 192.168.77.2 Subnet - 255.255.255.0 Gateway - 192.168.77.1 DNS - 192.168.77.1 then try to access the interface please. Link to comment Share on other sites More sharing options...
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