rdegirolamo Posted January 12, 2021 Share Posted January 12, 2021 My NetDuma R2 is disconnecting every hour or less + my ping has not improved in Warzone. Trust me I have done everything and am tech savy. I had the best ping I can get in Los Angeles already so I do not need the router. My main use was to get my hit reg up and ping down in Warzone. I think you make a great product but it is not for me. I have tried a lot of different things through the forums and it disrupted a very important business Zoom for me today. I cannot risk this ever happening again. I need to start the return/refund process ASAP. I have my Google router plugged back in and it works flawlessly. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13, 2021 Administrators Share Posted January 13, 2021 Sorry to hear you're having that issue. What is your exact physical setup? Is the R2 plugged into a modem or a router/gateway? If the latter, if you apply a static IP on that to the R2 it should prevent any disconnects caused by the WAN IP changing. Were disconnects via wifi, ethernet or both? If you're connecting to the closest server then your ping could not be reduced anymore unless you were experiencing local congestion in which case that would bring it down. You can see our terms here for a refund/return: https://netduma.com/terms/ Link to comment Share on other sites More sharing options...
rdegirolamo Posted January 13, 2021 Author Share Posted January 13, 2021 Yes I have read the terms. I would usually like to privately message customer service instead of airing our a bad experience but the terms require I post here. My set up is from my modem to my router and then I have two PCs and two phones on the wifi as well as an Xbox directly wired in. I have tried applying a static IP and I have had no luck. I cannot risk it going out. The router simply does not work for my situation as I am running a business and my lady is working from home as well. I need to go back to my trusty google router. It is what it is. Please help me process a full refund. Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 13, 2021 Share Posted January 13, 2021 Sorry to hear that! We are happy to proceed with more troubleshooting if you would like. However, if you'd like to return your router, please send an email over to [email protected] with your order number and mention you'd like to return the router! Link to comment Share on other sites More sharing options...
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