Nick Polemis Posted December 18, 2020 Share Posted December 18, 2020 Hi few days ago i received my NETDUMA R2, the first time i connected to my pc and everything was fine. Two days ago i tried to ender to the router ip but the only thing i see was the loading circle and later the msg "try again later" or something like that. So i decided to reset the NETDUMA according to the manual, after resetting it, my pc and laptop cant find the router and also i see no lights in the indicators of 2.4GHz and 5GHz. i also reset my modem/router, my ethernet but nothing.. any ideas please? Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 18, 2020 Share Posted December 18, 2020 If you performed a factory reset, you'll need to go through the setup process again. Connect to the router via ethernet and navigate to 192.168.77.1 in your browser. Link to comment Share on other sites More sharing options...
Nick Polemis Posted December 18, 2020 Author Share Posted December 18, 2020 Thnk you for your reply, but this is the point i cant. In my network list NETDUMA is not visible. When i plug in the NETDUMA my pc connects to an unknow network. The first time it was ok i found it, setup it and work fine. i put the 192.168.77.1 to this unknow network but does not work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2020 Administrators Share Posted December 18, 2020 Hey, welcome to the forum! How did you reset it the first time? You should still be able to access the interface even if it is showing as an unknown network. Could you provide a screenshot of what you see when trying to access the interface please? Link to comment Share on other sites More sharing options...
Nick Polemis Posted December 18, 2020 Author Share Posted December 18, 2020 I made the reset according to the manual. i press reset it using a toothpick and pressing the reset button for about 30-40 secs. Also no access to the interface. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2020 Administrators Share Posted December 18, 2020 If you click on the Unidentified Network what IP does it give you? Link to comment Share on other sites More sharing options...
Nick Polemis Posted December 18, 2020 Author Share Posted December 18, 2020 i think this is it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2020 Administrators Share Posted December 18, 2020 Thanks for that, unplug the router from the power for 10 minutes. Then connect again and try to access, if it doesn't work hold the reset button for 30 seconds then wait 1-2 minutes and access again. Link to comment Share on other sites More sharing options...
Nick Polemis Posted December 19, 2020 Author Share Posted December 19, 2020 Nothing, i unplug it for almost 20 hours, i reset it i have done it all. The only thing i have not done yet is to find other network and other pc and try to connect there. Link to comment Share on other sites More sharing options...
Nick Polemis Posted December 19, 2020 Author Share Posted December 19, 2020 once again i would like to mention than the indicators of 2,4 ghz and 5 are off. no red light is on Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2020 Administrators Share Posted December 19, 2020 Please set a static IP on the using this guide and these details and see if you can access then: https://www.howtogeek.com/howto/19249/how-to-assign-a-static-ip-address-in-xp-vista-or-windows-7/ IP 192.168.77.2 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 Link to comment Share on other sites More sharing options...
Nick Polemis Posted December 19, 2020 Author Share Posted December 19, 2020 Tried to do it. Here is a picture if i did it right, but still nothing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2020 Administrators Share Posted December 19, 2020 It's hard to see the picture but it looks right. Please email [email protected] with a link to this topic and your order number and we can sort a replacement. Link to comment Share on other sites More sharing options...
Nick Polemis Posted December 19, 2020 Author Share Posted December 19, 2020 ok i will do that. Thank you for your time. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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