Help!!!!!

[Nermsduma]

I just got my netduma r2 and the lights are all red not sure if that’s supposed to happen. But I did the whole set up and now it gives me internet if I’m plugged directly into the netduma but the WiFi keeps saying no up address!!!! Helppp

[Netduma Liam]

13 hours ago, Nermsduma said:

I just got my netduma r2 and the lights are all red not sure if that’s supposed to happen. But I did the whole set up and now it gives me internet if I’m plugged directly into the netduma but the WiFi keeps saying no up address!!!! Helppp

Welcome to the forum!

Yes, the light are red, that's nothing to worry about.

Is the WiFi password on the bottom of the router correct? If not, you can reset it in Network settings -> WiFi.

[Nermsduma]

I got this up and running now with some new issues. So when I play fifa 21 I don’t see any ping differences but also now on my PlayStation when I’m in a chat I keep getting that error that due to the network my voice can’t be heard and I can’t hear anyone’s voice when my PlayStation is hard wired to the Netduma but when I’m on WiFi it works fine... why is this? 

[Netduma Liam]

Presumably you're seeing these issues with Geo-filter enabled?

When you join a party with your friends, you should see them pop-up on your geo-filter map. Click their icons and scroll down, then Allow them.

This should solve this issue.

[Nermsduma]

It was enabled I didn’t see anything pop up on the desktop for me to allow anything. I will try it again

[Netduma Fraser]

Make sure you zoom out of the map fully before you invite them to chat/lobby as they may not appear where you expect them to.

[Nermsduma]

I did that and it didn’t have any pop ups but I tried it again just now and the voice chat is working. Not sure why but the wireless is like terrible at the moment. Also the ping just does not drop at all from what I usually get before this router came into play. 

[Netduma Fraser]

Great to hear chat is working. What wireless settings are you currently using? What QoS settings are you using?

If you had a decent setup before then you may not necessarily see a ping decrease but you will be able to keep a quality connection more consistently and gives you the choice of servers if one isn't playing well etc.

[Nermsduma]

Qos hasn’t been touched at all. But wireless is not consistent at all. The servers only shows one server near me in PA I’m in Connecticut. 

[Netduma Fraser]

Then I would highly recommend you use QoS and use Connection Benchmark to find the best Congestion Control percentages that lower the Ping Under Load test as much as possible. What wireless settings are you using? Are you using Ping Heatmap to determine that?

[Nermsduma]

I turned it on and same issue I did allow that auto setting and wireless settings I didn’t touch. Ping heat map I’m not sure what you want me to do with that..? But when I play fifa my ping will jump from 30 to about 800ms in times of a lot of action. 

[Netduma Fraser]

Can you post a screenshot of your Connection Benchmark settings please?

I meant how did you determine there is only one server near you - did you use ping heatmap? That is probably an indication that your QoS settings aren't correct or that you need to try and force another server.

[Nermsduma]

Oh yeah I’m really a noob when it comes to this but yeah I did check ping heat map only one shows when I play fifa 

[Netduma Fraser]

Expand your range and exclude where it's been set currently and see if you can force another server. Can you take a screenshot of your Connection Benchmark settings please?

[Nermsduma]

1 hour ago, Netduma Fraser said:

Expand your range and exclude where it's been set currently and see if you can force another server. Can you take a screenshot of your Connection Benchmark settings please?

 

[Netduma Fraser]

Firstly I'd suggest you upgrade to the latest firmware: https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/

I'd usually suggest doing a factory reset after the upgrade but only do that if you're confident you can it get it back to the same settings. For the benchmark results you will need to adjust the Congestion Control percentages using Always and do another test, rinse repeat until you find what lowers the results as close to the Ping Test as possible.