Dumatime Posted December 17, 2020 Share Posted December 17, 2020 Hi I've been using my Netduma router for like 4 years now. Never had any issues, but lately I've been having some. Last night at around 3:20am my internet disconnected. I called my ISP and they said there was nothing on their end so it leads me to believe that something happened to my router during that timeframe. Maybe it had automatic updates or something at that time? Is there a way for me to find out? I have a very reliable ISP and they have told me that the disconnect was not on their end. Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 17, 2020 Share Posted December 17, 2020 Sorry to hear that! If you login to the R1 interface, can you check which firmware you're using and let me know? Did the connection come back on it's own, if not, how did you resolve it? Link to comment Share on other sites More sharing options...
Dumatime Posted December 18, 2020 Author Share Posted December 18, 2020 R1 2.1.3.29 And it came back on it's own after ~5 seconds. Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 18, 2020 Share Posted December 18, 2020 11 hours ago, dellor said: R1 2.1.3.29 And it came back on it's own after ~5 seconds. OK, is this constantly re-occurring or was this just a one-off? Link to comment Share on other sites More sharing options...
Dumatime Posted December 19, 2020 Author Share Posted December 19, 2020 Just 1 off so far but it still scares me as my ISP is pretty much 100% reliable. I'd like to be able to see some logs or something to know if it was on my router's end. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2020 Administrators Share Posted December 19, 2020 If you haven't rebooted the router since then you can check the logs in System Information to see if there is an entry around the time it happened. It's likely that the DHCP lease renewed and that you hadn't noticed it before as it happens during the night, that is normal. Link to comment Share on other sites More sharing options...
Dumatime Posted December 24, 2020 Author Share Posted December 24, 2020 Happened again tonight around the same time. Logs didn't show anything about a DHCP release. They showed a DHCP later as I was checking the logs (a few hours after the DC) so I do not believe it was a DHCP release. What else should I do? My ISP claims it was not on their end. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2020 Administrators Share Posted December 24, 2020 15 minutes ago, dellor said: Happened again tonight around the same time. Logs didn't show anything about a DHCP release. They showed a DHCP later as I was checking the logs (a few hours after the DC) so I do not believe it was a DHCP release. What else should I do? My ISP claims it was not on their end. I've given you access to the R1 beta, upgrade to that, then do a factory reset and see if the issue continues. https://forum.netduma.com/forum/130-dumaos-30-beta-netduma-r1/ Link to comment Share on other sites More sharing options...
Dumatime Posted December 25, 2020 Author Share Posted December 25, 2020 Factory reset will mean I will have to re-do all my devices and settings right? I have so much time configing all of my devices I don't know if I could do it again Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 25, 2020 Administrators Share Posted December 25, 2020 2 hours ago, dellor said: Factory reset will mean I will have to re-do all my devices and settings right? I have so much time configing all of my devices I don't know if I could do it again Yes it does mean that, you don't have to reset if you don't wish to but should you encounter an error or issue I'd recommend you do. What kind of configs are you talking about? Link to comment Share on other sites More sharing options...
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