madacteur Posted November 14, 2020 Share Posted November 14, 2020 hi there i forgot my interface password protection password how can i reset it ? I have internet but i just cant access my interface hard reset with button dont seems to work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14, 2020 Administrators Share Posted November 14, 2020 You will need to hold the reset button for 30 seconds then release, wait 1-2 minutes then try to access it and then shouldn't ask you for a username/password. If it does then default should be admin / password Link to comment Share on other sites More sharing options...
madacteur Posted November 16, 2020 Author Share Posted November 16, 2020 thanks for the answer, i tried but it still ask me for the password and the default's one dont work the hard reset dont even shut the light down Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 16, 2020 Administrators Share Posted November 16, 2020 I'm not sure there is much we can do in that case and we don't sell that router anymore. Email [email protected] and they may have some more suggestions. Link to comment Share on other sites More sharing options...
moffek1 Posted November 24, 2020 Share Posted November 24, 2020 Did you have any luck with this? Im in a similiar situation. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2020 Administrators Share Posted November 24, 2020 32 minutes ago, moffek1 said: Did you have any luck with this? Im in a similiar situation. Is this after upgrading to DumaOS 3.0 or just in general on the original firmware you forget the information? Link to comment Share on other sites More sharing options...
moffek1 Posted November 24, 2020 Share Posted November 24, 2020 You replied to a previous post i had started. Its an R1 router and i was trying to upgrade to DumaOS 3.0 and put the wrong file in which is my fault. Im stuck on a page asking for a username and password to get back on the interface. I cleared the cookies and site dataas you suggested but no luck. I have no clue what my username and pass is. I bought the R2 today and was going to factory reset my R1 to give to my nephew. Hopefully this works. Any more suggestions would be appreciated Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2020 Administrators Share Posted November 24, 2020 18 minutes ago, moffek1 said: You replied to a previous post i had started. Its an R1 router and i was trying to upgrade to DumaOS 3.0 and put the wrong file in which is my fault. Im stuck on a page asking for a username and password to get back on the interface. I cleared the cookies and site dataas you suggested but no luck. I have no clue what my username and pass is. I bought the R2 today and was going to factory reset my R1 to give to my nephew. Hopefully this works. Any more suggestions would be appreciated Thanks Understood thanks, really all you can do is a factory reset because there is no way of retrieving the password. I do see this keep coming up so I'll actually request something to help with this. Link to comment Share on other sites More sharing options...
moffek1 Posted November 25, 2020 Share Posted November 25, 2020 Ill factory reset it when ive set up the R2 and let you know if I can get the interface back. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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