BIG__DOG Posted November 12, 2020 Share Posted November 12, 2020 Still suffering from the same old issue of random reboot. Went for a full week without issues. Just got into bed and the wifi had gone off. Got up in the middle of the night and it was back on so popped down and logged into the router to see it had rebooted itself . Here is the log file and screenshot of up time. Was hoping this ancient issue would have been resolved after all this time but it is still prevalent. There are also a large cluster of daemon errors at the bottom. log-1605149086752.txt fuzzy clam 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 12, 2020 Administrators Share Posted November 12, 2020 Was it really hot to touch when it rebooted did you notice? How is it connected to power - is it possible there was a mini outage? The logs won't indicate anything to do with the reboot as they would have been wiped when it did that unfortunately. Link to comment Share on other sites More sharing options...
BIG__DOG Posted November 12, 2020 Author Share Posted November 12, 2020 6 hours ago, Netduma Fraser said: Was it really hot to touch when it rebooted did you notice? How is it connected to power - is it possible there was a mini outage? The logs won't indicate anything to do with the reboot as they would have been wiped when it did that unfortunately. I dont think it was a mini outage as the router rebooted rather than just a connection drop. There was also no power fluctuations either at that time. as I was in bed at the time and noticed alexa would not turn off the lights and had the red ring). I wasn't going back down and waited til I had to get up and then saw that it had rebooted at the same time as I got into bed. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 12, 2020 Administrators Share Posted November 12, 2020 1 hour ago, BIG__DOG said: I dont think it was a mini outage as the router rebooted rather than just a connection drop. There was also no power fluctuations either at that time. as I was in bed at the time and noticed alexa would not turn off the lights and had the red ring). I wasn't going back down and waited til I had to get up and then saw that it had rebooted at the same time as I got into bed. There will be a new build very soon, if it still happens then we can try and get you on a build with some debug options to give us access to more information. Link to comment Share on other sites More sharing options...
GUIinMTL Posted November 12, 2020 Share Posted November 12, 2020 Hello! I have the same issue. I had about 1 week without any issues. I had to rebooted it a couple of days ago and I just had to do it now. The features are great, but if I loose internet then what are the features good for? Let's get this fixed! Thanks! log-1605223979123.txt freddy and BIG__DOG 1 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 13, 2020 Administrators Share Posted November 13, 2020 14 hours ago, GUIinMTL said: Hello! I have the same issue. I had about 1 week without any issues. I had to rebooted it a couple of days ago and I just had to do it now. The features are great, but if I loose internet then what are the features good for? Let's get this fixed! Thanks! log-1605223979123.txt 69.14 kB · 0 downloads Have you upgraded to the .179 firmware and then did you do a factory reset? Link to comment Share on other sites More sharing options...
GUIinMTL Posted November 14, 2020 Share Posted November 14, 2020 I don’t think I did the reset to factory. Can I backup my configuration (Like SSIDs their passwords and such) and restore it? thanks! Link to comment Share on other sites More sharing options...
BIG__DOG Posted November 14, 2020 Author Share Posted November 14, 2020 6 hours ago, GUIinMTL said: I don’t think I did the reset to factory. Can I backup my configuration (Like SSIDs their passwords and such) and restore it? thanks! That feature is currently not available, Netduma have stated previously that they plan to implement this feature in a future firmware release. Hopefully it is added sooner rather than later as it is a common feature on most other routers. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14, 2020 Administrators Share Posted November 14, 2020 As above, not currently but we'll include in the future. Link to comment Share on other sites More sharing options...
GUIinMTL Posted November 21, 2020 Share Posted November 21, 2020 So I did a factory reset and about a week after, same thing happened again... Maybe also part of the solution is to be able to schedule reboots during the night so this doesn't happen in the middle of an important meeting... I attached my logs... Let's get this resolved! log-1605920250149.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 21, 2020 Administrators Share Posted November 21, 2020 13 hours ago, GUIinMTL said: So I did a factory reset and about a week after, same thing happened again... Maybe also part of the solution is to be able to schedule reboots during the night so this doesn't happen in the middle of an important meeting... I attached my logs... Let's get this resolved! log-1605920250149.txt 72.86 kB · 0 downloads Do you have the router close to any other electrical equipment at all? Link to comment Share on other sites More sharing options...
GUIinMTL Posted November 21, 2020 Share Posted November 21, 2020 It’s alone on the desk, a feet away from an iMac. 2 foot away from the modem... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 21, 2020 Administrators Share Posted November 21, 2020 Okay thanks. The logs are wiped after reboot so what you have there won't point to the issue unfortunately. We've got a new firmware being tested at the moment, hopefully that is fine and we can release it which may make it more stable for you. How hot is the underside of the router? Link to comment Share on other sites More sharing options...
GUIinMTL Posted November 22, 2020 Share Posted November 22, 2020 It would be great to find out why its happening and know if its getting addressed or not... It's medium hot. I just lifted it, let's see if it helps. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22, 2020 Administrators Share Posted November 22, 2020 Yes it is being investigated and I've updated our ticket with the information from this topic. Hopefully it's just an overheating issue and you moving it will fix it. Link to comment Share on other sites More sharing options...
GUIinMTL Posted November 27, 2020 Share Posted November 27, 2020 It’s been lifted since. But it just started happening again. i lost connectivity, had to power cycle it. After a reboot, i had to reboot many times and sometimes it seems that it couldn’t handle the load and I would lose connection again. i almost did another factory reset. i attached some logs maybe they would help to show why it was unstable. log-1606435490700.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 27, 2020 Administrators Share Posted November 27, 2020 Okay so just to clarify, you had a disconnection but it didn't reboot itself? Link to comment Share on other sites More sharing options...
GUIinMTL Posted November 27, 2020 Share Posted November 27, 2020 So the network looses access to the Wan port, and it stays like that for a really long time, it was still down the next morning once. last night when it happened, It happened multiple times. It would be up for 30 minutes and then I had to reboot it. sonetimes I had access to dumasOS to use the reboot function. Sometimes I had to unplug the power because the page wouldn’t load. are those clarifications what you were looking for? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 27, 2020 Administrators Share Posted November 27, 2020 12 minutes ago, GUIinMTL said: So the network looses access to the Wan port, and it stays like that for a really long time, it was still down the next morning once. last night when it happened, It happened multiple times. It would be up for 30 minutes and then I had to reboot it. sonetimes I had access to dumasOS to use the reboot function. Sometimes I had to unplug the power because the page wouldn’t load. are those clarifications what you were looking for? Yes that is great thank you, could you reply to the topic I posted if you don't mind? https://forum.netduma.com/topic/33667-having-disconnect-issues-please-post-here/ Link to comment Share on other sites More sharing options...
GUIinMTL Posted November 27, 2020 Share Posted November 27, 2020 I can’t, it says I don’t have permission to view the topic. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 27, 2020 Administrators Share Posted November 27, 2020 42 minutes ago, GUIinMTL said: I can’t, it says I don’t have permission to view the topic. Thanks, please try again and should work. Link to comment Share on other sites More sharing options...
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