Could not detect an internet connection

[RoachMongrill]

Hello, 

I’ve own the R2 router since august with no problems. This evening I noticed I had no WiFi and went on my computer to trouble shoot. I could get into the routers home page but no WiFi or wired connection. Updated to the lasted firmware and factory reset the router. Now I have no internet connection detected. Wired straight up to my modem for firmware update so I know the modem is working as intended. Any help would be greatly appreciated!

Sincerely,

RoachMongrill

[RoachMongrill]

Update, wired connection is working after a couple factory resets. Can surf the web just fine but ip for DumaOS is not responding/timing out. 
 

Thanks again, 

RoachMongrill

[Netduma Fraser]

Hey, welcome to the forum!

Sorry to hear you had this issue but happy to hear you have a connection now.

Can you access using these links? If not what happens when you go to them?

http://192.168.77.1

http://dumaos

[RoachMongrill]

Hello Fraser, 

I get unable to connect messages. I have tried multiple reboots/factory resets with no luck. Read some earlier posts and tried the 30/30/30 reset method as well. 

[RoachMongrill]

Right now if I power cycle the router for 30 seconds I get the image below with no internet connection. If I factory reset I get internet with the previous reply images where I am unable to access the router in any way.

[Netduma Fraser]

When you get the bottom image, click WAN Setup, then skip through it to get to the interface. Then in Settings > WAN apply DHCP and see if you get a connection. Are you on the latest firmware?

[RoachMongrill]

Correct, I was able to apply the last eat firmware last night using just the modem. When I get to set bandwidth speeds I am unable to move forward. Next button does nothing. 

[Netduma Fraser]

57 minutes ago, RoachMongrill said:

Correct, I was able to apply the last eat firmware last night using just the modem. When I get to set bandwidth speeds I am unable to move forward. Next button does nothing. 

Have you entered speeds in manually?

[RoachMongrill]

Yes, same response. 

[Netduma Fraser]

Clear the browser cache/cookies on that page please and see if it will let you progress, if not reboot, see if you can get past it then as it may have a connection then.

[RoachMongrill]

Ok, tried that. It now lets me in the router software but no internet connection. No Ethernet or WiFi. 

[Netduma Fraser]

In the WAN Network Settings click apply for DHCP and see if that prompts it.

[RoachMongrill]

Ok, tried that with no change. 

[RoachMongrill]

So I tried rebooting and factory reset and am back to the first images I posted with no internet connection. Guess I need to know if this is something that qualifies for a replacement or I need to start looking for a new router. Thanks again for all your help. 

[Netduma Fraser]

It is approaching that way but more to explore first, what ISP are you with? What is the exact physical setup you have and do you know if the ISP requires PPPoE, VLAN etc to make a connection?

[RoachMongrill]

I have Comcast in the Pacific Northwest, USA. I have an Arris surfboard cable modem SB8200. I’m not the best at all these questions but I had to do nothing special when I first got the router. Went through the basic setup steps and had WiFi and Ethernet. No problems. 

[RoachMongrill]

To be honest, I’ve never messed with anything related to PPPoE or VLAN for internet connection. 

[fuzzy clam]

5 hours ago, RoachMongrill said:

Hello Fraser, 

I get unable to connect messages. I have tried multiple reboots/factory resets with no luck. Read some earlier posts and tried the 30/30/30 reset method as well. 

I had the same issue at one point, I ended up having to unplug my modem and router and after several manual hard resets with a paperclip it finally took and allowed me to connect to 192.168.77.1. And when I was able to reconnect I noticed that my network wasn't showing up on the list of networks, so I then had to go back and reset up my networks again and separate them and then reboot my router again and it seemed to work. I can't really explain why it did but it did, so if this ever comes up again I know where to start.I know this is very vague info and our issues might not be the same but they have some things in common.

[RoachMongrill]

Thanks for your input, fuzzy clam. I’ve been at this for nearly 24 hrs. Reset, reboot. Rinse, repeat. When I get internet to the pc I can’t reach the router and when I can’t get internet it lets me in the router. Very strange. I upgraded the firmware in the beginning yesterday hopping that was the hang up. I’m at a loss right now and my limited knowledge is no help. Leads me to believe it’s a hardware issue. 
 

 

[Netduma Fraser]

Thank you very much for the information, there really should be no reason this is happening based on what you've said. Please email [email protected] with a link to this topic and your order number as I think you'll need a replacement.

[RoachMongrill]

Ok. Thank you Fraser for all your help. Really appreciate your timely communication. 
 

[BenUSA]

@Netduma FraserI'm having the same issue, except I just bought mine and it will not connect out of the box. I also did the same things as above. I'm with Wave Broadband in the Pacific Northwest and also have a Arris SB8200 modem. Should I consider returning this and getting a NightHawk with the DumaOS?  Only commonality is the region and the modem. Maybe a modem/router communication problem?

@RoachMongrill did you every get yours working or waiting on a replacement? 

[RoachMongrill]

I’m waiting on a replacement. Router worked great for the first 2.5 months. I noticed a difference in gaming consistency compared to my isp gear. Disappointed it died out of the blue. 

[Netduma Fraser]

9 hours ago, BenUSA said:

@Netduma FraserI'm having the same issue, except I just bought mine and it will not connect out of the box. I also did the same things as above. I'm with Wave Broadband in the Pacific Northwest and also have a Arris SB8200 modem. Should I consider returning this and getting a NightHawk with the DumaOS?  Only commonality is the region and the modem. Maybe a modem/router communication problem?

I posted a reply to where you posted before but basically: When the R2 is connected, access the modem interface, does it see the R2 at all as a connected device and give it an IP address?

[RoachMongrill]

Hello, just got my replacement and having same issues. Under network status says my wan ip is disconnected and I’m not knowledgeable enough in this area to attempt anything.