Texastreeguy Posted November 3, 2020 Share Posted November 3, 2020 Just bought a Netduma R2 and connected it to my modem and I can connect to it but says there is no internet connection. I have spectrum internet, and a NETGEAR router. Link to comment Share on other sites More sharing options...
wilsonbx198st Posted November 3, 2020 Share Posted November 3, 2020 plug the sprectrum modem to the r2 and see if you get a connection. Link to comment Share on other sites More sharing options...
Texastreeguy Posted November 3, 2020 Author Share Posted November 3, 2020 1 hour ago, wilsonbx198st said: plug the sprectrum modem to the r2 and see if you get a connection. I tried and got nothing partner. Going to call spectrum tomorrow and see if it might be something on their end Link to comment Share on other sites More sharing options...
Zippy Posted November 3, 2020 Share Posted November 3, 2020 When you first setup your R2 it should of ran you through the setup wizard. It would have stated if a connection was detected.. Did it say connection detected? If it didnt at that point power down your modem and power it up again and click retry in the setup waizrd.. It should detect it. Good luck! Zippy. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2020 Administrators Share Posted November 3, 2020 Hey, welcome to the forum! Good advice above. I don't believe Spectrum requires anything special such as PPPoE to connect but if you're going to call then would be best to check. Link to comment Share on other sites More sharing options...
Texastreeguy Posted November 3, 2020 Author Share Posted November 3, 2020 17 hours ago, Zippy said: When you first setup your R2 it should of ran you through the setup wizard. It would have stated if a connection was detected.. Did it say connection detected? If it didnt at that point power down your modem and power it up again and click retry in the setup waizrd.. It should detect it. Good luck! Zippy. Restarting the modem worked! Thank you and everyone for the help! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4, 2020 Administrators Share Posted November 4, 2020 Great to hear that, as it's been resolved I'll close the topic. Feel free to open another if needed and we'll be happy to help. Link to comment Share on other sites More sharing options...
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