rockstars_homework Posted October 28, 2020 Share Posted October 28, 2020 hi guys, So I have just moved to a new place. Ive tried to connect the Netduma as i normally do everywhere i use it via ethernet cable to the router. when i tried to access the interface 192.168.88.1 it wont let me connect, i get the this site cant be reached message. i have tried to hard reset both modems and it still didnt work. even though i am connected to the r1 via ethernet cable for some reason it doesnt seem to be picking it up, i can still use the internet but cannot access the UI, and im not sure what else to do. could someone please guide me thank you Link to comment Share on other sites More sharing options...
pollutionblues Posted October 28, 2020 Share Posted October 28, 2020 38 minutes ago, rockstars_homework said: hi guys, So I have just moved to a new place. Ive tried to connect the Netduma as i normally do everywhere i use it via ethernet cable to the router. when i tried to access the interface 192.168.88.1 it wont let me connect, i get the this site cant be reached message. i have tried to hard reset both modems and it still didnt work. even though i am connected to the r1 via ethernet cable for some reason it doesnt seem to be picking it up, i can still use the internet but cannot access the UI, and im not sure what else to do. could someone please guide me thank you Clear your browser cahce & cookies then try to access the GUI again Link to comment Share on other sites More sharing options...
rockstars_homework Posted October 28, 2020 Author Share Posted October 28, 2020 15 minutes ago, pollutionblues said: Clear your browser cahce & cookies then try to access the GUI again that was one of the first things i did, and it didnt work neither Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2020 Administrators Share Posted October 28, 2020 Open Command Prompt on your PC and type ipconfig and press enter then post the results here please. Link to comment Share on other sites More sharing options...
rockstars_homework Posted October 29, 2020 Author Share Posted October 29, 2020 23 hours ago, Netduma Fraser said: Open Command Prompt on your PC and type ipconfig and press enter then post the results here please. hi there, i fixed the problem by putting my virgin media hub 3.0 into modem only. thank you Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2020 Administrators Share Posted October 29, 2020 Thanks for posting the solution, glad to hear you got it working. I'll close this topic now, feel free to open another if needed. Link to comment Share on other sites More sharing options...
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