Rustyw Posted November 1, 2020 Author Share Posted November 1, 2020 (edited) 52 minutes ago, Netduma Fraser said: Sounds like you have Adblocker enabled on the router, so disable that and based off what you said that should work. The adblocker its not enabled... To summarize: 1)The livestreams work only if I disable QoS... 2)The livestreams work with the ISP WIFI 3)The livestreams work on the firestick internet browser conected to netduma r2 wifi. Any other suggestions?I am using 3.0.123 sw version.Should I upgrade to the new version?Would this make a difference? Edited November 1, 2020 by Rustyw Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 1, 2020 Administrators Share Posted November 1, 2020 Yes definitely upgrade and do a factory reset. If that doesn't fix it then at least we know its on the current version and we can work from there. Link to comment Share on other sites More sharing options...
Rustyw Posted November 1, 2020 Author Share Posted November 1, 2020 16 hours ago, Netduma Fraser said: Yes definitely upgrade and do a factory reset. If that doesn't fix it then at least we know its on the current version and we can work from there. Unfortunately its still not working after the update...What should I do next? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2020 Administrators Share Posted November 3, 2020 Okay thanks for the information. Could you provide the model of the TV and the specific livestream services you were using please? Were they apps or on the TV web browser? Link to comment Share on other sites More sharing options...
Rustyw Posted November 3, 2020 Author Share Posted November 3, 2020 5 minutes ago, Netduma Fraser said: Okay thanks for the information. Could you provide the model of the TV and the specific livestream services you were using please? Were they apps or on the TV web browser? Hi, 2 TV's:Samsung 6000 series and Samsung 8000 series.The livestreams in question are not apps,they are on the TV Web browser. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2020 Administrators Share Posted November 3, 2020 1 hour ago, Rustyw said: Hi, 2 TV's:Samsung 6000 series and Samsung 8000 series.The livestreams in question are not apps,they are on the TV Web browser. Thanks Thanks. Do the livestreams work if you use a PC to watch them without QoS being disabled? Link to comment Share on other sites More sharing options...
Rustyw Posted November 3, 2020 Author Share Posted November 3, 2020 20 minutes ago, Netduma Fraser said: Thanks. Do the livestreams work if you use a PC to watch them without QoS being disabled? Yes, they work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2020 Administrators Share Posted November 3, 2020 Interesting, in the Device Manager gives the TVs the device type of a PC and see if it still occurs please. Link to comment Share on other sites More sharing options...
Rustyw Posted November 4, 2020 Author Share Posted November 4, 2020 I tried,no change.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4, 2020 Administrators Share Posted November 4, 2020 Okay thank you very much for the information, I have made an internal ticket so our devs can take a look. Link to comment Share on other sites More sharing options...
Rustyw Posted November 4, 2020 Author Share Posted November 4, 2020 Ok,let me know as soon as there's a solution. Thanks Rusty Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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