got2be_G Posted October 25, 2020 Share Posted October 25, 2020 Need help with setting up Spectrum Modem to R2 to Spectrum Router I can't get any internet service and I can't get any Pings for Call of Duty Warzone Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 25, 2020 Administrators Share Posted October 25, 2020 So you don't have any internet through the R2? If so that is why pings aren't working. What is your modem model exactly? Do you know if you require PPPoE, VLAN etc? Link to comment Share on other sites More sharing options...
got2be_G Posted October 25, 2020 Author Share Posted October 25, 2020 I have this style modem and router Spoiler Spoiler Spectrum Modem E31U2V1 DOCSIS 3.1 eMTA & Wave 2 RAC2V1S Dual Band Router and yes im not getting any internet Link to comment Share on other sites More sharing options...
got2be_G Posted October 25, 2020 Author Share Posted October 25, 2020 Not sure if its a PPPoE, VLAN how do I look it up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 25, 2020 Administrators Share Posted October 25, 2020 Just to clarify you have the modem and the router, which are you plugging the R2 into? You would need to check with the ISP regarding PPPoE etc. If you can plug into the router though you should be able to avoid that. Link to comment Share on other sites More sharing options...
got2be_G Posted October 25, 2020 Author Share Posted October 25, 2020 Is there a person I can talk that can walk me through step by step on how to set this up? I plug everything, but can't get the internet... This is my first time trying out a gaming router and setup so I don't know what a PPPoE, VLAN really is I just want call or talk to someone who can walk me through this step by step Link to comment Share on other sites More sharing options...
got2be_G Posted October 25, 2020 Author Share Posted October 25, 2020 this is the info i know Link to comment Share on other sites More sharing options...
got2be_G Posted October 26, 2020 Author Share Posted October 26, 2020 Honestly Im done I have tried reading your forum and pages and I haven't found the help I need. I placed a ticket, tried talking to the messenger. I get it that your located in the UK, but you really need more technically support. You need a step by step video or something to help people who are new to this. I heard you had a great product and this was a greaat gaming router to get, but unfortunately I will never know cause I want a FULL REFUND I emailed you department. Im done Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2020 Administrators Share Posted October 26, 2020 As I mentioned previously, are you connecting to the router or the modem and if you try both do you get a connection either way? We don't have telephone support as we are a small company. With most companies you will be lucky to get 1 response within 24 hours but I totally understand if you want to pursue a refund but I'm sure we can get it resolved. Link to comment Share on other sites More sharing options...
djhixson88 Posted October 26, 2020 Share Posted October 26, 2020 13 hours ago, got2be_G said: Honestly Im done I have tried reading your forum and pages and I haven't found the help I need. I placed a ticket, tried talking to the messenger. I get it that your located in the UK, but you really need more technically support. You need a step by step video or something to help people who are new to this. I heard you had a great product and this was a greaat gaming router to get, but unfortunately I will never know cause I want a FULL REFUND I emailed you department. Im done I have the same setup (company and modem) can you tell me how you went about setting it up? I just unplugged the modem, let it boot up and grab a connection, THEN plugged in the R2 and it worked fine. @Netduma Fraser to my knowledge PPPOE isn't a thing with Spectrum, at least in my case, it's disabled on my R2. Also having worked at Spectrum in the past and with that exact Modem, they're.... a pain sometimes. Edit: that's not a router, so no wifi comes out of it. Just phone and internet. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
got2be_G Posted October 27, 2020 Author Share Posted October 27, 2020 12 hours ago, djhixson88 said: I have the same setup (company and modem) can you tell me how you went about setting it up? I just unplugged the modem, let it boot up and grab a connection, THEN plugged in the R2 and it worked fine. @Netduma Fraser to my knowledge PPPOE isn't a thing with Spectrum, at least in my case, it's disabled on my R2. Also having worked at Spectrum in the past and with that exact Modem, they're.... a pain sometimes. Edit: that's not a router, so no wifi comes out of it. Just phone and internet. I was trying to go from Modem to R2 to Spectrum Router thats what I was told would work best, but I have never been able to get an internet connection Link to comment Share on other sites More sharing options...
djhixson88 Posted October 27, 2020 Share Posted October 27, 2020 17 minutes ago, got2be_G said: I was trying to go from Modem to R2 to Spectrum Router thats what I was told would work best, but I have never been able to get an internet connection Yeah I'd remove the Spectrum router from the equation and try. Did you already send the R2 back? Link to comment Share on other sites More sharing options...
got2be_G Posted October 27, 2020 Author Share Posted October 27, 2020 Well heres an update on whats going on when I go from Modem to R2 to Spectrum Router... The R2 works but I can't connect to Xbox Live with the cables connected to the R2. Computers connected to the R2 work fine. R2 Wireless works fine, Spectrum Wireless works fine, plugging into the Spectrum Router works fine. It just no matter what I plug my wired cables in for my XBox One and PS4 Pro they don't work. When I try to connect other computers R2 they don't work as well Also my Speed Test got a D how do I improve that? When I try Link to comment Share on other sites More sharing options...
djhixson88 Posted October 27, 2020 Share Posted October 27, 2020 8 hours ago, got2be_G said: Well heres an update on whats going on when I go from Modem to R2 to Spectrum Router... The R2 works but I can't connect to Xbox Live with the cables connected to the R2. Computers connected to the R2 work fine. R2 Wireless works fine, Spectrum Wireless works fine, plugging into the Spectrum Router works fine. It just no matter what I plug my wired cables in for my XBox One and PS4 Pro they don't work. When I try to connect other computers R2 they don't work as well Also my Speed Test got a D how do I improve that? When I try Are you using the Spectrum router for better wifi coverage? Otherwise you don't need it. Just use the R2. The speed test within DumaOS is known to not be accurate currently so don't worry about that. For a sheer speed test just use the speedtest.net one. The ping test in DumaOS is good though. Link to comment Share on other sites More sharing options...
got2be_G Posted October 27, 2020 Author Share Posted October 27, 2020 7 minutes ago, djhixson88 said: Are you using the Spectrum router for better wifi coverage? Otherwise you don't need it. Just use the R2. The speed test within DumaOS is known to not be accurate currently so don't worry about that. For a sheer speed test just use the speedtest.net one. The ping test in DumaOS is good though. I was using the Spectrum router as a Switch, but since I can't get the Xbox One or the Playstation to pick up the R2 I was leaving them plugged into Spectrum Router. Not sure why I can't get the Xbox or the Playstation to pick up the R2 even though its wired in Link to comment Share on other sites More sharing options...
djhixson88 Posted October 27, 2020 Share Posted October 27, 2020 Just now, got2be_G said: I was using the Spectrum router as a Switch, but since I can't get the Xbox One or the Playstation to pick up the R2 I was leaving them plugged into Spectrum Router. Not sure why I can't get the Xbox or the Playstation to pick up the R2 even though its wired in Try rebooting the modem, then pugging in the R2 and letting it boot, then try hardwiring your consoles in. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 27, 2020 Administrators Share Posted October 27, 2020 Have you set manual connection settings on the consoles or are they connecting using automatic settings? Link to comment Share on other sites More sharing options...
got2be_G Posted October 28, 2020 Author Share Posted October 28, 2020 15 hours ago, djhixson88 said: Try rebooting the modem, then pugging in the R2 and letting it boot, then try hardwiring your consoles in. I tried but I couldnt get it read the IP address and its only reading IP4 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2020 Administrators Share Posted October 28, 2020 9 hours ago, got2be_G said: I tried but I couldnt get it read the IP address and its only reading IP4 22 hours ago, Netduma Fraser said: Have you set manual connection settings on the consoles or are they connecting using automatic settings? Link to comment Share on other sites More sharing options...
got2be_G Posted October 28, 2020 Author Share Posted October 28, 2020 I have on automatic so I tried putting it in manually but did know what the gateway ip address was its the IP Address the Router 255 then the gateway IP Address Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2020 Administrators Share Posted October 28, 2020 It should have worked on automatic but try with these details: IP - 192.168.77.129 Subnet - 255.255.255.0 Gateway - 192.168.77.1 Link to comment Share on other sites More sharing options...
got2be_G Posted October 28, 2020 Author Share Posted October 28, 2020 Does it matter IPv4 vs IPv6? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2020 Administrators Share Posted October 29, 2020 Go for IPv4. Link to comment Share on other sites More sharing options...
got2be_G Posted October 29, 2020 Author Share Posted October 29, 2020 Ok then what is IPv4 DNS and IPv4 DNS Secondary Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2020 Administrators Share Posted October 29, 2020 9 minutes ago, got2be_G said: Ok then what is IPv4 DNS and IPv4 DNS Secondary You can leave them blank, it isn't important but you could put 8.8.8.8 for the first, leave the second. Link to comment Share on other sites More sharing options...
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