NinjaNotForHire Posted October 10, 2020 Share Posted October 10, 2020 I just received my R2 today and when I attempt the initial setup it attempts to detect my internet connection but fails each time. My connection uses a dynamic ip. The internet connection works fine with my old router. As a test, I entered the current assigned WAN IP address from my old router and the R2 will actually indicate it finds a connection, but it still does not provide any internet connection for connected computers. Also none of the internet functions in the router admin pages work (like network speed test etc.). I have done several factory resets all with the same results. Please Help! Thanks, Cody Link to comment Share on other sites More sharing options...
Zippy Posted October 10, 2020 Share Posted October 10, 2020 If you have a dynamic Ip from your ISP try this once.. Factory reset your R2 again.. But this time have is hooked up but dont have your modem on yet.. In other words keep your modem unplugged (no power).. Once you have the R2 factory reset go through the setup wizard and once you get to the part where is says cant detect your internet connection at this time power back on your modem and let it fully boot up.. Then in the R2 setup wizard click the retry button to detect your internet connection.. This should then detect your connection.. Hope this makes sense.. Give it a try and report back.. Thanks! Zippy. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2020 Administrators Share Posted October 10, 2020 Good advice above. So you definitely don't require PPPoE, VLAN or anything like that for a connection? If you copy the internet settings from your previous router and enter those in the R2 does it work? Link to comment Share on other sites More sharing options...
NinjaNotForHire Posted October 10, 2020 Author Share Posted October 10, 2020 Thanks for the replies, no PPPoE,. The other router just has it as DHCP, I can copy the IP address it gets assigned to the R2 and it will at least think it connects, but still no internet. I tried the suggestion above and got the same result - here is the step by step to make sure I did it correctly: 1)Power off my internet device but keep the network cable plugged into the R2 WAN port 2)Factory reset the R2 3)Allow the DumaOS to fail the first attempt at finding an internet connection 4)Turn on my internet device and wait for it to stabilize 5)Click retry on the R2 to have it attempt to detect the connection After doing these steps it still fails. The WAN indicator light on the R2 does go to a steady on with an occasional blink, it does that either way I attempt to complete the setup. I also tried disabling IPV6 on the R2 and allowing it to detect the connection but got the same result. Link to comment Share on other sites More sharing options...
Zippy Posted October 10, 2020 Share Posted October 10, 2020 Sorry Ninja.. I thought for sure this would have worked for you.. Fraser will have much better suggestions for you at this point.. But I do have a question for you.. Does your R2 show a WAN IP? If so does it happen to start with a 192? Just curious on this to help understand better.. Thanks! Zippy. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2020 Administrators Share Posted October 10, 2020 Go to the R2 settings and just click apply on DHCP settings, does that work? Link to comment Share on other sites More sharing options...
NinjaNotForHire Posted October 10, 2020 Author Share Posted October 10, 2020 Hey all, problem solved! I eventually figued out my ISP has to whitelist any new router. I had to call them to get it added and now it connects. Thanks so much for helping out! Now to test out some Destiny 2 settings. Link to comment Share on other sites More sharing options...
Zippy Posted October 10, 2020 Share Posted October 10, 2020 6 minutes ago, NinjaNotForHire said: Hey all, problem solved! I eventually figued out my ISP has to whitelist any new router. I had to call them to get it added and now it connects. Thanks so much for helping out! Now to test out some Destiny 2 settings. Excellent! That makes sense! Glad its sorted.. Thanks Zippy. Link to comment Share on other sites More sharing options...
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