Sci0n Posted September 7, 2020 Share Posted September 7, 2020 I can not connect to the XR500 DumaOS interface. I have hard rest the router yet it wont let me connect at all? Keeps saying can not obtain an IP address. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 7, 2020 Administrators Share Posted September 7, 2020 Are you using the XR500 3.0 beta? If so reboot the router, connect to the interface and click apply on Internet Setup. If that fails use TFTP to load .56 firmware (pre beta) and we'll have a new firmware soon to test. This is something that has happened on the beta and we are investigating why. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP Link to comment Share on other sites More sharing options...
Sci0n Posted September 7, 2020 Author Share Posted September 7, 2020 24 minutes ago, Netduma Fraser said: Are you using the XR500 3.0 beta? If so reboot the router, connect to the interface and click apply on Internet Setup. If that fails use TFTP to load .56 firmware (pre beta) and we'll have a new firmware soon to test. This is something that has happened on the beta and we are investigating why. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP I am not going to do all that, as you have sold this item @ £250 - and then beta tested it on us user. Sorry but I think this is the part where realise the DumaOS software is nothing but a placebo effect (go look on reddit etc). I will get a refund, if I cant do that I wont buy another product from Duma again or recommend the product to anyone. DiGz 1 Link to comment Share on other sites More sharing options...
faulko Posted September 8, 2020 Share Posted September 8, 2020 I’m in same vote came from work and it dead, multiple resets nothing works. And sure as shit I’m not doing All that crap listed in that link. Sci0n 1 Link to comment Share on other sites More sharing options...
Guest Killhippie Posted September 8, 2020 Share Posted September 8, 2020 14 hours ago, Sci0n said: I am not going to do all that, as you have sold this item @ £250 - and then beta tested it on us user. Sorry but I think this is the part where realise the DumaOS software is nothing but a placebo effect (go look on reddit etc). I will get a refund, if I cant do that I wont buy another product from Duma again or recommend the product to anyone. I have done many Beta tests for Netgear, when you agreed to use the beta firmware it does mention the fact that the firmware may not be stable and may cause unexpected behaviour, hence it being a beta. If issues like this happen TFTP its the only way to get your router back from the dead. Beta testing is not always fun, but it is needed. If this is not really what you expected after getting your router functional stick to the latest release version until 3.0 is released. Link to comment Share on other sites More sharing options...
this ol hack Posted September 8, 2020 Share Posted September 8, 2020 9 hours ago, Killhippie said: I have done many Beta tests for Netgear, when you agreed to use the beta firmware it does mention the fact that the firmware may not be stable and may cause unexpected behaviour, hence it being a beta. If issues like this happen TFTP its the only way to get your router back from the dead. Beta testing is not always fun, but it is needed. If this is not really what you expected after getting your router functional stick to the latest release version until 3.0 is released. Agreed! All these people wanting access to the beta, then complain when there's an issue. If you're not willing to deal with issues then you should never install any beta software or firmware. Newfie 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 9, 2020 Administrators Share Posted September 9, 2020 On 9/7/2020 at 10:22 PM, Sci0n said: I am not going to do all that, as you have sold this item @ £250 - and then beta tested it on us user. Sorry but I think this is the part where realise the DumaOS software is nothing but a placebo effect (go look on reddit etc). I will get a refund, if I cant do that I wont buy another product from Duma again or recommend the product to anyone. We didn't beta test it on you, you chose to use the beta firmware. I'm sorry you had the issue - I had it myself but I have confirmed that it works when using TFTP with the .56 firmware. On 9/8/2020 at 6:29 AM, faulko said: I’m in same vote came from work and it dead, multiple resets nothing works. And sure as shit I’m not doing All that crap listed in that link. It's actually quite a quick process contrary to what it looks like. It will be the easiest way to get your router working again. - I am sorry the issue happened, we are investigating it currently. Link to comment Share on other sites More sharing options...
Sci0n Posted September 12, 2020 Author Share Posted September 12, 2020 On 9/8/2020 at 12:33 PM, Killhippie said: I have done many Beta tests for Netgear, when you agreed to use the beta firmware it does mention the fact that the firmware may not be stable and may cause unexpected behaviour, hence it being a beta. If issues like this happen TFTP its the only way to get your router back from the dead. Beta testing is not always fun, but it is needed. If this is not really what you expected after getting your router functional stick to the latest release version until 3.0 is released. No the differnce to 'not stabe' to bricking an exspensive item. Also I have done many beta tests for Xbox, Sony, Andriod, Apple and not once I have I had to do such a long as list of BS to get any hardware to work again, as they all supply an option to re-flash the hardware so its easy to fix for any consumer. As it was pointed out to me by the guy at my works who does all our networking etc. Why the XR500 can not read an img file off a USB stick as it has USB ports on the left side, to go back to old software if connected to a laptop/pc only connected by an ethernet cable. As he pointed out the way this company expects you to get it working again is not consumer friendly at all. He got it back to old .56 using the TFTP method. Now I have an amber light where the ethernet port is ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 12, 2020 Administrators Share Posted September 12, 2020 10 minutes ago, Sci0n said: No the differnce to 'not stabe' to bricking an exspensive item. Also I have done many beta tests for Xbox, Sony, Andriod, Apple and not once I have I had to do such a long as list of BS to get any hardware to work again, as they all supply an option to re-flash the hardware so its easy to fix for any consumer. As it was pointed out to me by the guy at my works who does all our networking etc. Why the XR500 can not read an img file off a USB stick as it has USB ports on the left side, to go back to old software if connected to a laptop/pc only connected by an ethernet cable. As he pointed out the way this company expects you to get it working again is not consumer friendly at all. He got it back to old .56 using the TFTP method. Now I have an amber light where the ethernet port is ? If the interface is inaccessible then you would not be able to access it to launch an installation from the USB port - can you do this on other routers that you are aware of? The guide is as simple as you can make it, and once you try it it's not too difficult. The LAN port? Do you have internet from the port? Link to comment Share on other sites More sharing options...
Sci0n Posted September 12, 2020 Author Share Posted September 12, 2020 20 minutes ago, Netduma Fraser said: If the interface is inaccessible then you would not be able to access it to launch an installation from the USB port - can you do this on other routers that you are aware of? The guide is as simple as you can make it, and once you try it it's not too difficult. The LAN port? Do you have internet from the port? I will take a pic of it so you can see what I mean, also yes my BT router does that. which I didnt know it did. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 12, 2020 Administrators Share Posted September 12, 2020 34 minutes ago, Sci0n said: I will take a pic of it so you can see what I mean, also yes my BT router does that. which I didnt know it did. If you get a connection through that port then it means the port will be limited to 10/100Mbps, likely due to the device or the cable being used. I couldn't find anything about the BT router having that functionality but I found how you can do it with a cisco router and that's more complicated than the TFTP method https://networkproguide.com/how-update-cisco-router-using-usb-drive/ Link to comment Share on other sites More sharing options...
DiGz Posted September 14, 2020 Share Posted September 14, 2020 I think you'll find majority of people felt they had no choice but to try the beta fw as the .56 fw is fundamentally broken for users. Would of saved alot of trouble if it was hot patched a year ago.. anywho goodluck to people still using the xr500. My suggestion is stick a router behind the xr500 with openwrt and use cake and use the xr500 in ap mode Link to comment Share on other sites More sharing options...
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