R2 problems

[scoobypreza]

hi got the r2 today and while trying to set ip up it keeps saying I'm no longer connected to the router and this error message keeps popping up

[Guest Killhippie]

7 minutes ago, scoobypreza said:

hi got the r2 today and while trying to set ip up it keeps saying I'm no longer connected to the router and this error message keeps popping up

Are you trying to set this up with a smartphones by any chance?  I am sure that Duma 3.0 is not compatible with smartphone browsers yet, but an app is in the pipeline I believe. If not what device are you using, and could you clear your cache.

[scoobypreza]

No laptop hard wired now this has pop up 

[scoobypreza]

And this pop up evey time I'm tring do anything in the software 

[Guest Killhippie]

5 minutes ago, scoobypreza said:

And this pop up evey time I'm tring do anything in the software 

Have you tried clearing the bowser cache? Try a factory reset using the small pinhole in the back. Hold for about 10  seconds till the lights flash then let the router come back up. Let me know how that goes.

[scoobypreza]

Tried that no joy

[Netduma Fraser]

Are you able to access it properly without error when accessing via the LAN IP 192.168.77.1? Did you click anything on the dashboard when that message appeared?

[scoobypreza]

I can access the page 4 different error messages pop up clicked ok to git rid of them then if i just leave it alone every 30 secs it comes up with this 

[Netduma Fraser]

Would you be available for TeamViewer now for me to take a look so I can confirm the issue and pass it on to developers to take a look at?

[scoobypreza]

Now this one 

[Netduma Fraser]

@scoobypreza can we get TeamViewer access to take a look please? If so please PM me the ID and password.

[scoobypreza]

Sent

[Netduma Fraser]

I conducted a TeamViewer with @scoobypreza

Connecting via 192.168.77.1 it would take a little while to load the dashboard and then after a few seconds it would go to the router rebooting page, then a few seconds would pass and attempt to load the dashboard again. This happens continuously. Clearing cache does nothing and incognito browser just has the infinite loading circle. Upgrading to the hot fix firmware and doing a factory reset does not help. Errors occasionally appear as well such as the ones documented above.

I will pass this on to a developer to look at.

[Netduma Fraser]

To update this topic: When accessing the interface the R2 now reboots/resets. We are sending a replacement router and collecting the old one to debug in house.

Sorry about your experience so far @scoobypreza we're sure the replacement will be much better. I'll close the topic now.