scoobypreza Posted August 13, 2020 Share Posted August 13, 2020 hi got the r2 today and while trying to set ip up it keeps saying I'm no longer connected to the router and this error message keeps popping up Link to comment Share on other sites More sharing options...
Guest Killhippie Posted August 13, 2020 Share Posted August 13, 2020 7 minutes ago, scoobypreza said: hi got the r2 today and while trying to set ip up it keeps saying I'm no longer connected to the router and this error message keeps popping up Are you trying to set this up with a smartphones by any chance? I am sure that Duma 3.0 is not compatible with smartphone browsers yet, but an app is in the pipeline I believe. If not what device are you using, and could you clear your cache. Link to comment Share on other sites More sharing options...
scoobypreza Posted August 13, 2020 Author Share Posted August 13, 2020 No laptop hard wired now this has pop up Link to comment Share on other sites More sharing options...
scoobypreza Posted August 13, 2020 Author Share Posted August 13, 2020 And this pop up evey time I'm tring do anything in the software Link to comment Share on other sites More sharing options...
Guest Killhippie Posted August 13, 2020 Share Posted August 13, 2020 5 minutes ago, scoobypreza said: And this pop up evey time I'm tring do anything in the software Have you tried clearing the bowser cache? Try a factory reset using the small pinhole in the back. Hold for about 10 seconds till the lights flash then let the router come back up. Let me know how that goes. Link to comment Share on other sites More sharing options...
scoobypreza Posted August 13, 2020 Author Share Posted August 13, 2020 Tried that no joy Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 13, 2020 Administrators Share Posted August 13, 2020 Are you able to access it properly without error when accessing via the LAN IP 192.168.77.1? Did you click anything on the dashboard when that message appeared? Link to comment Share on other sites More sharing options...
scoobypreza Posted August 13, 2020 Author Share Posted August 13, 2020 I can access the page 4 different error messages pop up clicked ok to git rid of them then if i just leave it alone every 30 secs it comes up with this Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 13, 2020 Administrators Share Posted August 13, 2020 Would you be available for TeamViewer now for me to take a look so I can confirm the issue and pass it on to developers to take a look at? Link to comment Share on other sites More sharing options...
scoobypreza Posted August 13, 2020 Author Share Posted August 13, 2020 Now this one Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 13, 2020 Administrators Share Posted August 13, 2020 @scoobypreza can we get TeamViewer access to take a look please? If so please PM me the ID and password. Link to comment Share on other sites More sharing options...
scoobypreza Posted August 13, 2020 Author Share Posted August 13, 2020 Sent Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 13, 2020 Administrators Share Posted August 13, 2020 I conducted a TeamViewer with @scoobypreza Connecting via 192.168.77.1 it would take a little while to load the dashboard and then after a few seconds it would go to the router rebooting page, then a few seconds would pass and attempt to load the dashboard again. This happens continuously. Clearing cache does nothing and incognito browser just has the infinite loading circle. Upgrading to the hot fix firmware and doing a factory reset does not help. Errors occasionally appear as well such as the ones documented above. I will pass this on to a developer to look at. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 14, 2020 Administrators Share Posted August 14, 2020 To update this topic: When accessing the interface the R2 now reboots/resets. We are sending a replacement router and collecting the old one to debug in house. Sorry about your experience so far @scoobypreza we're sure the replacement will be much better. I'll close the topic now. Link to comment Share on other sites More sharing options...
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