Nigel Posted August 8, 2020 Share Posted August 8, 2020 I'm having trouble connecting my new R2 to my Netgear DM 200 modem, it won't connect if I put the modem into modem only mode and if I don't I get double Nat , can any body help. Link to comment Share on other sites More sharing options...
pollutionblues Posted August 8, 2020 Share Posted August 8, 2020 7 hours ago, Nigel said: I'm having trouble connecting my new R2 to my Netgear DM 200 modem, it won't connect if I put the modem into modem only mode and if I don't I get double Nat , can any body help. Hi, Welcome to the forum. Who is your ISP? It may be that you need to enter PPPoE username & password into the R2 by going to Network Settings > WAN > Network. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 8, 2020 Administrators Share Posted August 8, 2020 Hey, welcome to the forum! Once you put it in modem mode you will likely need to reboot the R2 to then re-establish the connection. Sometimes modems and routers can be finicky and you may need to reboot the router followed by the modem as well. Link to comment Share on other sites More sharing options...
Nigel Posted August 8, 2020 Author Share Posted August 8, 2020 3 hours ago, pollutionblues said: Hi, Welcome to the forum. Who is your ISP? It may be that you need to enter PPPoE username & password into the R2 by going to Network Settings > WAN > Network. Sorted worked first time thank you so much ! Netduma Fraser and pollutionblues 2 Link to comment Share on other sites More sharing options...
Nigel Posted August 8, 2020 Author Share Posted August 8, 2020 32 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Once you put it in modem mode you will likely need to reboot the R2 to then re-establish the connection. Sometimes modems and routers can be finicky and you may need to reboot the router followed by the modem as well. Thank you for the quick reply Fraser Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 8, 2020 Administrators Share Posted August 8, 2020 Great to hear your issue has been resolved. I'll close this topic now but feel free to open another if you have any questions or issues and we'll be happy to help. pollutionblues 1 Link to comment Share on other sites More sharing options...
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