OverBoost Posted March 26, 2020 Share Posted March 26, 2020 I state that I have already tried to: empty the browser cache, IP or dumaos/, change computer.... smartphone, reset, try another browser. The only solution is the reboot ....but in 24h return the same problem :((( Is there a solution? Thanks for supporto. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2020 Administrators Share Posted March 26, 2020 Just to clarify, have you done a factory reset? When the issue occurs do ipconfig in command prompt on a Windows PC and then post the results here please, as well as doing a ping to the LAN IP address of the router. Link to comment Share on other sites More sharing options...
OverBoost Posted March 26, 2020 Author Share Posted March 26, 2020 29 minutes ago, Netduma Fraser said: Just to clarify, have you done a factory reset? When the issue occurs do ipconfig in command prompt on a Windows PC and then post the results here please, as well as doing a ping to the LAN IP address of the router. Factory reset more time! Scheda Ethernet Ethernet: Stato supporto. . . . . . . . . . . . : Supporto disconnesso Suffisso DNS specifico per connessione: lan Scheda LAN wireless Connessione alla rete locale (LAN)* 1: Stato supporto. . . . . . . . . . . . : Supporto disconnesso Suffisso DNS specifico per connessione: Scheda LAN wireless Connessione alla rete locale (LAN)* 2: Stato supporto. . . . . . . . . . . . : Supporto disconnesso Suffisso DNS specifico per connessione: Scheda LAN wireless Wi-Fi: Suffisso DNS specifico per connessione: lan Indirizzo IPv6 locale rispetto al collegamento . : fe80::7d:805e:ccc6:7514%2 Indirizzo IPv4. . . . . . . . . . . . : 192.168.1.249 Subnet mask . . . . . . . . . . . . . : 255.255.255.0 Gateway predefinito . . . . . . . . . : 192.168.1.1 Scheda Ethernet Connessione di rete Bluetooth: Stato supporto. . . . . . . . . . . . : Supporto disconnesso Suffisso DNS specifico per connessione: --------------------------------------------------------------------------------------------------- Esecuzione di Ping 192.168.1.1 con 32 byte di dati: Risposta da 192.168.1.1: byte=32 durata=2ms TTL=64 Risposta da 192.168.1.1: byte=32 durata=5ms TTL=64 Risposta da 192.168.1.1: byte=32 durata=2ms TTL=64 Risposta da 192.168.1.1: byte=32 durata=2ms TTL=64 Statistiche Ping per 192.168.1.1: Pacchetti: Trasmessi = 4, Ricevuti = 4, Persi = 0 (0% persi), Tempo approssimativo percorsi andata/ritorno in millisecondi: Minimo = 2ms, Massimo = 5ms, Medio = 2ms Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2020 Administrators Share Posted March 26, 2020 This was when the issue occurs correct? You've changed the LAN IP of the R1 to 192.168.1.1? If you connect via ethernet when the issue occurs do you get the same result? Link to comment Share on other sites More sharing options...
OverBoost Posted March 27, 2020 Author Share Posted March 27, 2020 Yes, Yes, Yes. Link to comment Share on other sites More sharing options...
OverBoost Posted March 30, 2020 Author Share Posted March 30, 2020 On 3/27/2020 at 12:24 AM, Netduma Fraser said: This was when the issue occurs correct? You've changed the LAN IP of the R1 to 192.168.1.1? If you connect via ethernet when the issue occurs do you get the same result? News?☺️ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2020 Administrators Share Posted March 31, 2020 What is your exact physical setup? E.g. modem to R1? Does it occur on devices connected via ethernet as well? Link to comment Share on other sites More sharing options...
OverBoost Posted March 31, 2020 Author Share Posted March 31, 2020 wall<modem<r1<peripherals ETH+WIFI ETH or WIFI same problem. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2020 Administrators Share Posted March 31, 2020 On a PC try to access the interface then right click the page and click Inspect Element. Then on the Window that appears click the console tab please and then take a screenshot of the entire web browser. Link to comment Share on other sites More sharing options...
OverBoost Posted April 1, 2020 Author Share Posted April 1, 2020 Do you Remember? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2020 Administrators Share Posted April 1, 2020 It looks like you didn't actually click on the console tab for that screenshot, if you could do that please then I could pass it on to the developers. Link to comment Share on other sites More sharing options...
Choppa01 Posted April 24, 2020 Share Posted April 24, 2020 Yes my friend.. ive put m R1 back in its box since my last post.... This problem was getting me stress out.. i was hopeing to log in and see a solution.. Link to comment Share on other sites More sharing options...
OverBoost Posted April 24, 2020 Author Share Posted April 24, 2020 Me too. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2020 Administrators Share Posted April 25, 2020 Without the screenshot of the console tab it's hard to determine what has happened. If you can provide that I can pass it on to the developers. Link to comment Share on other sites More sharing options...
Choppa01 Posted May 6, 2020 Share Posted May 6, 2020 Netduma fraser. i gave the team screen shots and was told the devs will look at it. cant remember the ut come. check all my email post to you and the team, please. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 7, 2020 Administrators Share Posted May 7, 2020 19 hours ago, Choppa01 said: Netduma fraser. i gave the team screen shots and was told the devs will look at it. cant remember the ut come. check all my email post to you and the team, please. Have you emailed us recently? Your last post in your topic indicated you resolved the issue, is it still happening? Link to comment Share on other sites More sharing options...
Choppa01 Posted May 14, 2020 Share Posted May 14, 2020 No i havnt.... Well heres what has happened over all.. Since disconnecting my Netduma R1 for about a month i reconnected it back to see what new sincne are last comments. Its been working perfect. i plugged it back in on 8th of may and its still up and running... looking go so far.. I would suggest discnnecting the netduma R1, put it back in its box for 2 weeks and see if that works, if i doesnt. Try 1 month... I will keep you upto date with this progress.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 14, 2020 Administrators Share Posted May 14, 2020 5 hours ago, Choppa01 said: No i havnt.... Well heres what has happened over all.. Since disconnecting my Netduma R1 for about a month i reconnected it back to see what new sincne are last comments. Its been working perfect. i plugged it back in on 8th of may and its still up and running... looking go so far.. I would suggest discnnecting the netduma R1, put it back in its box for 2 weeks and see if that works, if i doesnt. Try 1 month... I will keep you upto date with this progress.. That is really strange! We do sometimes suggest 24 hours unplugged for issues but will keep that in mind thanks, glad it is working now. Link to comment Share on other sites More sharing options...
Offen Posted May 18, 2020 Share Posted May 18, 2020 Hello. I am having a similar issue here, the netduma dashboard doesn't work. it just keeps buffering forever. This even after I reset. I also tried unlplugging the modem and only using the cable to my PC, (cable is my default setup). Phone have the same issue. I tried different browsers with same result. I have the R1 router, but with one of the newer Firmwares from the beta branch, updated last time sometime early this year. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 18, 2020 Administrators Share Posted May 18, 2020 11 hours ago, Offen said: Hello. I am having a similar issue here, the netduma dashboard doesn't work. it just keeps buffering forever. This even after I reset. I also tried unlplugging the modem and only using the cable to my PC, (cable is my default setup). Phone have the same issue. I tried different browsers with same result. I have the R1 router, but with one of the newer Firmwares from the beta branch, updated last time sometime early this year. How did you do the reset? Hold the button in the back of the router down for 30 seconds then release and wait 1-2 minutes before trying to access the interface. Also clear the browser cache/cookies before accessing after the reset. Does it work then? Link to comment Share on other sites More sharing options...
Offen Posted May 19, 2020 Share Posted May 19, 2020 On 5/18/2020 at 8:11 PM, Netduma Fraser said: How did you do the reset? Hold the button in the back of the router down for 30 seconds then release and wait 1-2 minutes before trying to access the interface. Also clear the browser cache/cookies before accessing after the reset. Does it work then? Hello, and thank you for the reply, sorry for the late answer. I finally got around to do what you suggested with deleting cache in chrome, the 30 seconds, and the 2 minute wait after reset. But unfortunately for me it didn't change anything, having the exact same issue. It did reset as the password went back to default. But now I'm stuck with default settings. I even tried a different browser just for good mesure. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 19, 2020 Administrators Share Posted May 19, 2020 Could you unplug the router completely from power for 24 hours please then try to access it again? Sometimes that can resolve issues like this. Link to comment Share on other sites More sharing options...
Offen Posted May 19, 2020 Share Posted May 19, 2020 24 minutes ago, Netduma Fraser said: Could you unplug the router completely from power for 24 hours please then try to access it again? Sometimes that can resolve issues like this. I will give that a try. Link to comment Share on other sites More sharing options...
Offen Posted May 22, 2020 Share Posted May 22, 2020 Hello again. I waited about 35 hours, still doesn't work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 26, 2020 Administrators Share Posted May 26, 2020 Could you email [email protected] with a link to this topic please to see if they have a suggestion. Link to comment Share on other sites More sharing options...
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