Sgt-Greco Posted November 9, 2019 Share Posted November 9, 2019 Pinging gives me a General Failure. Can't hard reset it with the reset button. I keep pressing it but there is no beeping sound. The only way I get a beeping sound is when I press the reset button first and power it after, but still nothing happens. What can I do? Link to comment Share on other sites More sharing options...
N3CR0 Posted November 9, 2019 Share Posted November 9, 2019 How did ya manage that??? Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 11, 2019 Share Posted November 11, 2019 Hmm... Sounds like the reset button might be broken... Are you sure you're using a long enough pin to reach the button properly? Check that you're following this guide correctly: http://support.netduma.com/support/solutions/articles/16000094903-how-to-factory-reset-the-netduma-r1-using-the-reset-button Link to comment Share on other sites More sharing options...
Sgt-Greco Posted November 11, 2019 Author Share Posted November 11, 2019 3 hours ago, Netduma Alex said: Hmm... Sounds like the reset button might be broken... Are you sure you're using a long enough pin to reach the button properly? Check that you're following this guide correctly: http://support.netduma.com/support/solutions/articles/16000094903-how-to-factory-reset-the-netduma-r1-using-the-reset-button Thanks for your reply . Yes, I can feel the click. I waited long enough but nothing happend. If I fail to boot it is it possible to send it back for a repair? Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 12, 2019 Share Posted November 12, 2019 How long have you had your R1? Link to comment Share on other sites More sharing options...
Sgt-Greco Posted November 12, 2019 Author Share Posted November 12, 2019 I was among the first who bought. Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 12, 2019 Share Posted November 12, 2019 Hmm I'm wondering if it might be broken. Could you email us at [email protected] with a link to this post? Thanks. Sgt-Greco 1 Link to comment Share on other sites More sharing options...
Sgt-Greco Posted November 20, 2019 Author Share Posted November 20, 2019 Hi again. Tried once more and the home page appeared, but when I tried to navigate in the menus the connection was lost. This seems to me like a power adapter issue. Wouldn't it be better if I purchase and try a new 18POW before anything else? Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 20, 2019 Share Posted November 20, 2019 Ah well that would be ideal, any adapter needs to have the same output as the original one. Also if you email us, we might be able to send you out a new adapter. Link to comment Share on other sites More sharing options...
Sgt-Greco Posted December 4, 2019 Author Share Posted December 4, 2019 On 11/12/2019 at 6:35 PM, Netduma Alex said: Hmm I'm wondering if it might be broken. Could you email us at [email protected] with a link to this post? Thanks. Hey Alex. A brand new 18POW just arrived but again, no luck. Just sent an email describing the problem and asking for my options. Best regards.... Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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