mvittorio Posted October 27, 2019 Share Posted October 27, 2019 All of a sudden most of the R1 NetDuma Device webpage interfaces are not loading anymore. And when they do it takes almost a few mins before the interface for that settings page finishes loading. Didn't have this issue when I first installed the Netduma R1 a few months ago? Its running the DumaOS Newest Software which it has been from day one of when I installed it. Link to comment Share on other sites More sharing options...
Netduma Alex Posted October 28, 2019 Share Posted October 28, 2019 Welcome to the forums! Firstly, have you tried using a different browser, or using your current browser in incognito mode? This will rule out any problems with caching. If that doesn't work, you could try performing a factory reset. Link to comment Share on other sites More sharing options...
belphil Posted October 26, 2020 Share Posted October 26, 2020 having the same problem. i factory reset once already. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2020 Administrators Share Posted October 26, 2020 52 minutes ago, belphil said: having the same problem. i factory reset once already. Hey, welcome to the forum! Are you using the R1? If so what version are you on? Link to comment Share on other sites More sharing options...
belphil Posted October 27, 2020 Share Posted October 27, 2020 First of all thank you for welcoming me. i'm pretty sure that i use the latest version of the firmware for the Netduma R1. also i don't know if it matters, but i have changed the ip of the router to match my network Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2020 Administrators Share Posted October 28, 2020 17 hours ago, belphil said: First of all thank you for welcoming me. i'm pretty sure that i use the latest version of the firmware for the Netduma R1. also i don't know if it matters, but i have changed the ip of the router to match my network That last point does matter, can you be specific about what you did exactly please? Link to comment Share on other sites More sharing options...
belphil Posted October 28, 2020 Share Posted October 28, 2020 well the initial ip of netduma is 192.168.88.1 and i've changed it to 192.168.2.2 Link to comment Share on other sites More sharing options...
belphil Posted October 28, 2020 Share Posted October 28, 2020 Just now, belphil said: well the initial ip of netduma is 192.168.88.1 and i've changed it to 192.168.2.2 since my home network is 192.168.2.... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2020 Administrators Share Posted October 28, 2020 It is connected to another router that has the IP 192.168.2.x is that right then? If so then that is your issue and why you can't access the interface. It cannot be in that same range, it will already have a WAN IP in the 2.x range. Link to comment Share on other sites More sharing options...
belphil Posted October 28, 2020 Share Posted October 28, 2020 38 minutes ago, belphil said: well the initial ip of netduma is 192.168.88.1 and i've changed it to 192.168.2.2 since my home network is 192.168.2.... so changing it to the initial ip setup should resolve the issue? and if so will i be able to configure my ISP modem that is 192.168.2....? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2020 Administrators Share Posted October 28, 2020 Yes I should think it would work when changing back. Yes even when connected to the R1 you will be able to access the ISP modem interface using the 192.168.2.x LAN IP. Link to comment Share on other sites More sharing options...
belphil Posted October 28, 2020 Share Posted October 28, 2020 going to try that out and let you know. thanks!! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
belphil Posted October 28, 2020 Share Posted October 28, 2020 so the web interface opens up so far, but still can't open my isp modem/router page Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2020 Administrators Share Posted October 29, 2020 What is the LAN IP of the ISP router? It's likely 192.168.2.1 Link to comment Share on other sites More sharing options...
belphil Posted October 29, 2020 Share Posted October 29, 2020 yes that is correct Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2020 Administrators Share Posted October 29, 2020 The R1 is connected from its internet port to one of the LAN ports on the modem/router right? Link to comment Share on other sites More sharing options...
sln531 Posted October 29, 2020 Share Posted October 29, 2020 3 minutes ago, Netduma Fraser said: The R1 is connected from its internet port to one of the LAN ports on the modem/router right? Fraser can u please check ur PM please Link to comment Share on other sites More sharing options...
belphil Posted October 29, 2020 Share Posted October 29, 2020 my ISP modem/router runs a cable from it's WAN port to the PoE port of Netduma Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 30, 2020 Administrators Share Posted October 30, 2020 14 hours ago, sln531 said: Fraser can u please check ur PM please Hey, welcome to the forum! I responded. 14 hours ago, belphil said: my ISP modem/router runs a cable from it's WAN port to the PoE port of Netduma It needs to be connected from the LAN port of the ISP modem/router. Then you will be able to access it correctly. Link to comment Share on other sites More sharing options...
belphil Posted November 3, 2020 Share Posted November 3, 2020 from the Lan port of the ISP modem to a LAN port of the R1 or the PoE of the R1? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2020 Administrators Share Posted November 3, 2020 LAN of ISP modem/router to PoE/Port 1 of the R1. belphil 1 Link to comment Share on other sites More sharing options...
belphil Posted November 13, 2020 Share Posted November 13, 2020 Thank you that worked !! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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