Plusnet wont connect to duma r1

[Mogode]

I cannot connect to the internet through my Netduma r1 router with my Plusnet router, i have input my PPPoE username and password into the r1, dmz on the plusnet router wont let me input any IP, and i have tried pretty much every solution i can find on the internet.

[Netduma Fraser]

Hey, welcome to the forum!

I know a few of our users here have or have used Plusnet so they may be able to help. Are you certain you're using the correct PPPoE details? Have you rebooted both routers once you've done this?

[Mogode]

used the exact details i use to login into there website, and restarted both routers, do i need to add mtu, mac address and dns override ?

i also have a static ip, maybe this is the problem ?

my phone is picking up the r1's wireless

[Netduma Fraser]

No I shouldn't think so. Where do you have the static IP set?

[Mogode]

ive never had to set it, its a plusnet addon, they handle it

All DumaOS devices are routers. They must be connected to a modem in order to function. Most ISPs will give you a modem which you can plug straight into your DumaOS router. Some ISPs will give you a combined router and modem. For these, you must either put the ISP router into Bridge Mode, or put the DumaOS router into the DMZ of the ISP router. Devices should all be connected to the DumaOS router, with the DumaOS router being the only device connected straight to the ISP router. Please ask on our forums if you need further assistance setting up your DumaOS router: forum.netduma.com

there is no option for me to add my netduma r1 router IP to DMZ, i can only activate it or deactivate it, neither option helps.

[Netduma Fraser]

Ahh I see, that shouldn't be a problem. Can you screenshot the DMZ page please? 

Do you have a modem as well/box attached to the wall or is it just the Plusnet router and R1?

[Mogode]

just the plusnet one router and the netduma r1, which is both the modem and router, it has no bridge option, im using a standard Ethernet cable to join them to each other.  clearly from pic 2, plusnet router is not detecting the netduma r1.

The phone line that connects to the router is a box, it has a straight phone end to phone end option, it also has a filter socket also, i think the guy who fit the box said i would no longer need the filter with it, ill try adding through filter now

[Netduma Fraser]

You should be able to pick it from that list, it may appear as a MAC address. Ahhh I see, makes sense now. Remove PPPoE from the R1, you don't need it as plusnet is in router mode. 

[Mogode]

still no connection, so i ran a network diagnostic and got this.

 

[Netduma Fraser]

Could you do a factory reset on the R1 please from the interface and then try again.

[Mogode]

[Netduma Fraser]

That might be your ethernet cable, do you get internet if connecting to it wirelessly? Does the router get a WAN IP in System Information?

[Mogode]

wireless picks up netaduma r1 on my iphone, allows me to connect to it, shows full bars but am unable to use the internet on it.  could not use the wireless with plusnet routers wireless on or off.

 

[Netduma Fraser]

Just to be clear, you don't have internet on the plusnet router either? Reset the plusnet and re-enter any details such as PPPoE you need for a connection on that, confirm you have internet and then reboot the R1.

[Mogode]

my internet is working perfectly with the Plusnet router, my internet works perfectly with the Ethernet cable linking the 2 routers also, i have rebooted both routers after every instruction to be sure.

[Netduma Fraser]

Can you try this for PPPoE on the R1 please:

username is the same one you use to access the member center, followed by @plusdsl.net

For example: [email protected] 
Password same as the one you use to login to member center.

[Mogode]

i have already done that, before firmware update, after firmware update and after factory reset.

[progprogprog]

Ok one last thing to check

Make sure  you are not plugged into the (redwan port) on hub one by mistake?

Ethernet cable should come from (yellow Lan port )on hub one.

Into wan port on r1

[Mogode]

i was plugged into the redwan port, plugged into yellow lan port, still nothing, with or without pppoe settings.

Would buying a modem with bridge capability be a fix ?

[progprogprog]

There really is no reason why that wouldn't work

Do another factory reset on the r1 now

Make sure to have ethernet from yellow port 1-4 plugged into r1 wan while you do a reset

Let me know as soon as you have done this 

[progprogprog]

tp link td-w9970

Is a great modem/router which 100% works in modem only mode

If you are going down that route I would look at one of these first

Also has a Broadcom chipset which are solid

[Mogode]

boom, its working :D, i knew it would be something simple, plugged provided ethernet into yellow lan socket 1 on plusnet router, into poe socket on netduma r1, then did a factory reset.  Thank you so much for all the help.

[progprogprog]

Now  search for wan ip which is shown on r1 system information page

Then goto dmz on hubone and add that ip address 

 

[progprogprog]

Glad to have helped out

[Netduma Fraser]

Well done prog!!!