Soup187 Posted December 20, 2018 Share Posted December 20, 2018 Uncaught TypeError: this.cancelAnimation is not a function This error comes up after I click any tab while in the router after signing in. I can't do anything after reaching this point. Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 20, 2018 Share Posted December 20, 2018 did you try a factory reset after upgrading? Link to comment Share on other sites More sharing options...
Soup187 Posted December 20, 2018 Author Share Posted December 20, 2018 Everything was working fine up until a day ago. i can't access anything to do a factory resest. When I hover over certain tabs, that's when the error pops up Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 20, 2018 Share Posted December 20, 2018 have you tried deleting browser cache? Link to comment Share on other sites More sharing options...
Soup187 Posted December 20, 2018 Author Share Posted December 20, 2018 Yes, I have tried that and using different browsers. I have unplugged the router and modem. I have hit the reset on the router, and I still get the error Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 20, 2018 Share Posted December 20, 2018 open command prompt: type : ipconfig /release type: ipconfig /renew type ipconfig /flushdns Try logging into the R1 with the gateway address given in the command prompt. Link to comment Share on other sites More sharing options...
Soup187 Posted December 20, 2018 Author Share Posted December 20, 2018 I tried this on my computer that's hooked up to my router. Was this the right place to do this? I had no luck, if so afterwards same error Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 20, 2018 Share Posted December 20, 2018 The only other solution I can think of at the moment is to downgrade back to R1 original firmware and reapply upgrade! I am sure @Netduma Fraser or @Netduma Jack may have a response to give soon. Link to comment Share on other sites More sharing options...
Soup187 Posted December 20, 2018 Author Share Posted December 20, 2018 how do I downgrade to r1, i can't access anything when I log in Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 20, 2018 Share Posted December 20, 2018 Just now, Soup187 said: how do I downgrade to r1, i can't access anything when I log in not even the settings tab on the left menu list? There are also several icons on top right of GUI. 1 of them has the option to install firmware. I think it is info icon but cannot remember as mine is in my drawer. Link to comment Share on other sites More sharing options...
Soup187 Posted December 20, 2018 Author Share Posted December 20, 2018 Dashboard=ok geofilter=error qos=ok devicemanager=ok network monitor=ok Hybrid vpn=error system info=ok network settings=error When I hover over the top right on the dashboard page where the info icon and clock are.....I get the same animation error that wont allow me to do anything until i refresh Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 20, 2018 Share Posted December 20, 2018 Just now, Soup187 said: Dashboard=ok geofilter=error qos=ok devicemanager=ok network monitor=ok Hybrid vpn=error system info=ok network settings=error When I hover over the top right on the dashboard page where the info icon and clock are.....I get the same animation error that wont allow me to do anything until i refresh OK, Thank You, we will have to wait until someone from Netduma responds now. There maybe a possible fault that I am unfamiliar with. Sorry I cannot help you further but I am a Site Mod not Tech Support. Link to comment Share on other sites More sharing options...
Soup187 Posted December 20, 2018 Author Share Posted December 20, 2018 Thanks for trying. Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 20, 2018 Share Posted December 20, 2018 Just now, Soup187 said: Thanks for trying. you're welcome. They will respond in due course I promise. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 20, 2018 Administrators Share Posted December 20, 2018 What device/computer operating system are you on? Which browsers are you using? Are both up to date? Link to comment Share on other sites More sharing options...
Soup187 Posted December 20, 2018 Author Share Posted December 20, 2018 I was able to go back to r1, Im going to reinstall duma os . Which version do I need to update Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 20, 2018 Administrators Share Posted December 20, 2018 The latest is the one ending .29, let us know how you get on once updated. Link to comment Share on other sites More sharing options...
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