zIProphet Posted October 19, 2018 Share Posted October 19, 2018 Could just be all my fault, but i swear i entered the config file correctly on and all the other info. Keep getting same error over and over and i don't know why. Continuously just says cannot connect to router Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted October 19, 2018 Netduma Staff Share Posted October 19, 2018 Hi, welcome to the forum! Where are you receiving this error message (i.e what are you doing when the error happens?) By config file do you mean for the Hybrid VPN feature? Please give us as much information as possible about your setup, and if possible screenshot the error message. We'll take it from there. Thanks! Link to comment Share on other sites More sharing options...
e38BimmerFN Posted October 19, 2018 Share Posted October 19, 2018 What model router do you have? What FW version are you using? What browser are you using? Try FF or Opera. Be sure to clear all browser caches, exit or close the browser then relaunch the browser. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted October 19, 2018 Administrators Share Posted October 19, 2018 I think it's likely to be an issue with your VPN config file. Has it ever worked previously? Is it an OpenVPN config? Also - could you try a different server location. Link to comment Share on other sites More sharing options...
josua canales Posted October 21, 2018 Share Posted October 21, 2018 I'm having a similar issue I bought the net doma r1 on 2016 And I had it disconnected for like a year and a 1/2 and in the time frame i lost all types of information I had everything written down on a notepad and the wife accidentally threw it away so Is there any possible way I could Manually restarted from factory🙏 Link to comment Share on other sites More sharing options...
josua canales Posted October 21, 2018 Share Posted October 21, 2018 I have a Internet cable connected directly from the Modem to the netduma R1 and a internet cable from the netduma R1 to the Laptop I open up a Google Chrome browser And search 192.168.88.1 and I Get error All the lights on the netduma R1 are ON the PWR & ACT light Are ON 🙏 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted October 23, 2018 Netduma Staff Share Posted October 23, 2018 On 10/21/2018 at 5:05 AM, josua canales said: I have a Internet cable connected directly from the Modem to the netduma R1 and a internet cable from the netduma R1 to the Laptop I open up a Google Chrome browser And search 192.168.88.1 and I Get error All the lights on the netduma R1 are ON the PWR & ACT light Are ON 🙏 So this is your interface login you have lost? Can you not use the factory reset button on the back of the router? Link to comment Share on other sites More sharing options...
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