Evangelisuk Posted July 31, 2018 Share Posted July 31, 2018 Wifi/wired has no internet and get no response from Netduma http://192.168.88.1/or the http://r1 but if i connect directly to the netduma via ethernet i can access the Duma Ui page but with no internet. Nothing changed in the setup only a powercut. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted August 1, 2018 Netduma Staff Share Posted August 1, 2018 Wifi/wired has no internet and get no response from Netduma http://192.168.88.1/or the http://r1 but if i connect directly to the netduma via ethernet i can access the Duma Ui page but with no internet. Nothing changed in the setup only a powercut. Try out this guide: http://support.netduma.com/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help It's good news that you can access the Interface, we should be able to resolve this through configuration Link to comment Share on other sites More sharing options...
Evangelisuk Posted August 1, 2018 Author Share Posted August 1, 2018 Thanks for your response. I looked around alittle first but there seems to be a few support posts related to this problem with dead wiki links in them. I have come to try the method in the guide today but seem to no longer be able to access the Ui page anymore. Is there another step i can take? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted August 2, 2018 Netduma Staff Share Posted August 2, 2018 Thanks for your response. I looked around alittle first but there seems to be a few support posts related to this problem with dead wiki links in them. I have come to try the method in the guide today but seem to no longer be able to access the Ui page anymore. Is there another step i can take? Could you take a look at this page and see if anything on there gets you back onto the interface: http://support.netduma.com/support/solutions/articles/16000022407-can-t-connect-to-the-internet-or-access-the-dashboard- Don't worry about the 'reference #inet' things, just give the steps a go. If nothing works you might have to email [email protected] and we'll take it from there. Thanks! Link to comment Share on other sites More sharing options...
Evangelisuk Posted August 2, 2018 Author Share Posted August 2, 2018 I can see the wifi and access the wifi. I cant access internet or the netduma interface. I know you stated to email if those steps didnt work but it seems that on firefox i encountered something different today when trying to access http://R1 which might be relevant. It came up with a warning page saying connection untrusted. I added it as an exception which then let me move onto the page shown in the image below. Chrome cant access the interface either. Link to comment Share on other sites More sharing options...
Evangelisuk Posted August 2, 2018 Author Share Posted August 2, 2018 Err i would ignore the above post as i hadnt connected cables properly when attempting to access the interface xD As it happens i repeated the first step of advice above and was able to access the interface again. I checked over the Lan settings and they were identical as in the example, i powered down and connected the Netduma to my Hub and repowered up as advised but to no success. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted August 3, 2018 Netduma Staff Share Posted August 3, 2018 Err i would ignore the above post as i hadnt connected cables properly when attempting to access the interface xD As it happens i repeated the first step of advice above and was able to access the interface again. I checked over the Lan settings and they were identical as in the example, i powered down and connected the Netduma to my Hub and repowered up as advised but to no success. Oh good stuff - I should always remember to remind people to check the cables before anything else! So just to clarify, is the issue resolved? You can access the Interface now right? Do you have Internet access? Link to comment Share on other sites More sharing options...
Evangelisuk Posted August 4, 2018 Author Share Posted August 4, 2018 I can only access the interface when Duma is isolated and directly connected to my pc. Wireless/wired internet is still not there when connected to my "Hub". Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 5, 2018 Administrators Share Posted August 5, 2018 I surmise there are probably settings on the hub preventing a connection, like you set a static IP for the R1 or something of that nature. Take a look on the hub and remove any options relating to the R1, DMZ etc. Ensure DHCP is enabled on it then connect to the R1. Does it work then? Link to comment Share on other sites More sharing options...
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