flyinggoose Posted July 9, 2018 Share Posted July 9, 2018 Hey NetDuma team, I have the XR500 running V2.3.2.22. 1. I connected a USB drive (formatted for Mac) that was working fine with my Mac (used it seconds before plugging it in. 2. I was able to share the drive on the network, use it to copy/remove files from it. Great. 3. I plugged it back into the Mac. Not great, can't do anything with it - can't do repair, format, nothing. Even booting the mac into recovery mode. The drive is gone. I don't see the partitions, but I do see the disk in Disk Utility. however.. 4. I plugged it back into the XR500 and it still works as it did before. Note: I always did the safe remove from the ReadySHARE screen. Screen gives an error every other time. So somehow there is a "lock" on the drive from the router where it works fine but it won't work from my laptop and I can't see to get rid of it. Any idea?! Would love to get my drive back : ) Thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 9, 2018 Administrators Share Posted July 9, 2018 Hey, welcome to the forum! Unfortunately thats not something we can help with as it's Netgear's domain. Login here: http://support.netgear.com/and give the 24/7 support line a call, they should be able to help you out! Link to comment Share on other sites More sharing options...
flyinggoose Posted July 10, 2018 Author Share Posted July 10, 2018 Will do, thanks! Link to comment Share on other sites More sharing options...
Guest Killhippie Posted July 10, 2018 Share Posted July 10, 2018 Hey NetDuma team, I have the XR500 running V2.3.2.22. 1. I connected a USB drive (formatted for Mac) that was working fine with my Mac (used it seconds before plugging it in. 2. I was able to share the drive on the network, use it to copy/remove files from it. Great. 3. I plugged it back into the Mac. Not great, can't do anything with it - can't do repair, format, nothing. Even booting the mac into recovery mode. The drive is gone. I don't see the partitions, but I do see the disk in Disk Utility. however.. 4. I plugged it back into the XR500 and it still works as it did before. Note: I always did the safe remove from the ReadySHARE screen. Screen gives an error every other time. So somehow there is a "lock" on the drive from the router where it works fine but it won't work from my laptop and I can't see to get rid of it. Any idea?! Would love to get my drive back : ) Thanks! Was it formatted in HFS+ or APFS? If you formatted it to APFS it is not supported so it may have corrupted the USB drive. https://kb.netgear.com/24059/What-are-the-USB-drive-requirements-for-my-Nighthawk-router Link to comment Share on other sites More sharing options...
flyinggoose Posted July 10, 2018 Author Share Posted July 10, 2018 Was it formatted in HFS+ or APFS? If you formatted it to APFS it is not supported so it may have corrupted the USB drive. https://kb.netgear.com/24059/What-are-the-USB-drive-requirements-for-my-Nighthawk-router APFS. What's funny is that I can read files from the disk through the XR500 but if I plug the disk into my laptop, it's no longer recognized as valid by the OSX. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted July 10, 2018 Share Posted July 10, 2018 APFS. What's funny is that I can read files from the disk through the XR500 but if I plug the disk into my laptop, it's no longer recognized as valid by the OSX. Its corrupted I think, you will have to boot into recovery mode on your mac and try to repair it that way. If not it will need erasing and formatting as HFS+. With High Sierra Apple did say to keep USB drives and Time machine backups as HFS+ for this very reason, as not many other vendors systems read APFS yet. Thats why its not listed in the compatibility chart alas. Link to comment Share on other sites More sharing options...
flyinggoose Posted July 10, 2018 Author Share Posted July 10, 2018 Its corrupted I think, you will have to boot into recovery mode on your mac and try to repair it that way. If not it will need erasing and formatting as HFS+. With High Sierra Apple did say to keep USB drives and Time machine backups as HFS+ for this very reason, as not many other vendors systems read APFS yet. Thats why its not listed in the compatibility chart alas. Sorry, I lied. It's Mac OS Extended aka HFS+. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted July 10, 2018 Share Posted July 10, 2018 Sorry, I lied. It's Mac OS Extended aka HFS+. Odd the router supports HFS+ the fact your Mac has issues with it now does sound like its got corrupted somehow. I would try booting into recovery mode and running a repair on that USB drive and see what happens. Did you log in to the router and safely eject it? Link to comment Share on other sites More sharing options...
flyinggoose Posted July 10, 2018 Author Share Posted July 10, 2018 Agree. I did try to eject it using the GUI, didn't help. Tried running a repair in recovery mode and I get "error 8". Link to comment Share on other sites More sharing options...
Guest Killhippie Posted July 10, 2018 Share Posted July 10, 2018 Agree. I did try to eject it using the GUI, didn't help. Tried running a repair in recovery mode and I get "error 8". So the router would not safely eject the drive, what size is it? Sounds like a bug indeed, what happened when you tried to eject it, did you get any messages? By pulling the drive out you may have corrupted it which is a vicious circle as ejecting it didn't work. Did you factory reset the router after the recent firmware update? That error code means you need to reformat the drive I believe. https://discussions.apple.com/thread/6834609 Link to comment Share on other sites More sharing options...
flyinggoose Posted July 10, 2018 Author Share Posted July 10, 2018 Ah interesting - tried the factory reset, eject and it worked. Thanks! Link to comment Share on other sites More sharing options...
Guest Killhippie Posted July 10, 2018 Share Posted July 10, 2018 Ah interesting - tried the factory reset, eject and it worked. Thanks! Glad it worked Link to comment Share on other sites More sharing options...
BIG__DOG Posted July 12, 2018 Share Posted July 12, 2018 I can't even get my drive to display on my network. It is formatted as NTFS and the XR500 recognises it but when i check my network drives there is nothing there except for XR500 and when I click on it I get directed to my router screen. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 12, 2018 Administrators Share Posted July 12, 2018 I can't even get my drive to display on my network. It is formatted as NTFS and the XR500 recognises it but when i check my network drives there is nothing there except for XR500 and when I click on it I get directed to my router screen. Recommend calling NG support see what they say as I'm not familar with the feature Link to comment Share on other sites More sharing options...
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