DAFAIN Posted June 21, 2018 Share Posted June 21, 2018 Good morning, I have my XR500 for several months now and i never encounter any issues with. I used to play a lot on PS4 and i decided to switch to PC. Everything worked fine until today when i wanted to launch The Crew 2 open beta, impossible to connect to Ubi server. So i wanted to check if my Geo filter was on "Spectating Mode" and impossible to access to the Geo, a pop up say "uncaught unmtatched device" What should i do ? Thank you so much. DAF Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 21, 2018 Administrators Share Posted June 21, 2018 The device added to your Geo-Filter will have renamed itself. Rename it back to what it was in the device manager and the error will disappear. Alternatively if you have any devices in the offline branch of the device manager delete these and the box may disappear. Factory reset will also fix it if the prior doesnt. Link to comment Share on other sites More sharing options...
DAFAIN Posted June 21, 2018 Author Share Posted June 21, 2018 Thank you for your answer. Can you give me the best way to do a factory reset ? Thanks a lot DAF Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 21, 2018 Administrators Share Posted June 21, 2018 Settings > Administration > Backup Settings > Erase Link to comment Share on other sites More sharing options...
faulko Posted June 22, 2018 Share Posted June 22, 2018 Settings > Administration > Backup Settings > Erase That did not work for me. Link to comment Share on other sites More sharing options...
faulko Posted June 22, 2018 Share Posted June 22, 2018 Apologies i didn't do it correctly.Its working now. Link to comment Share on other sites More sharing options...
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