Voltron027 Posted June 18, 2015 Posted June 18, 2015 Hello, i have a situation my R1 just stopped working last night did a reset made it worse now my WiFi doesn't work please help.
Netduma Staff Netduma Crossy Posted June 18, 2015 Netduma Staff Posted June 18, 2015 Hi Voltron027, welcome to the forums If you've reset the Netduma your new Wifi password will be 'netdumar1'. Does that allow you access to the Netduma wifi?
Voltron027 Posted June 18, 2015 Author Posted June 18, 2015 I got that, by the way I'm not new here i just forgot my password and had to create a new account. I can access the router.
Netduma Staff Netduma Crossy Posted June 18, 2015 Netduma Staff Posted June 18, 2015 I got that, by the way I'm not new here i just forgot my password and had to create a new account. I can access the router. Oh, ok, welcome back then So is that problem solved now?
Administrators Netduma Fraser Posted June 18, 2015 Administrators Posted June 18, 2015 I got that, by the way I'm not new here i just forgot my password and had to create a new account. I can access the router. Okay so you can connect to Wifi and access the router control panel but you have no internet access?
Voltron027 Posted June 18, 2015 Author Posted June 18, 2015 I can access the control panel for like 2min. Then it drops off, and no Internet access after it drops off. Can you remote access the router and take a look.
Administrators Netduma Fraser Posted June 18, 2015 Administrators Posted June 18, 2015 I can access the control panel for like 2min. Then it drops off, and no Internet access after it drops off. Can you remote access the router and take a look. Lets first see if we can resolve it, does the Wifi disconnect and won't reconnect? Please connect to the R1 via an ethernet cable to your computer, and see if you can get sustained internet access.
Voltron027 Posted June 18, 2015 Author Posted June 18, 2015 Ok im working right now but when i get home i will. My WiFi disconnects and it will say ''need better Internet quality'' something like that.
Administrators Netduma Fraser Posted June 18, 2015 Administrators Posted June 18, 2015 Ok im working right now but when i get home i will. My WiFi disconnects and it will say ''need better Internet quality'' something like that. Okay sounds like you may need to disable the Wifi workaround in settings > miscellaneous.
Voltron027 Posted June 18, 2015 Author Posted June 18, 2015 I have disabled it. I tried both disabling it and enabling it, with luck.
Zennon Posted June 18, 2015 Posted June 18, 2015 If turning the workaround off as not worked, have you turned off wifi on you other router? as this will cause issues if it is still on. To test for wifi congestion from neighbours wifi channels http://www.howtogeek.com/197268/how-to-find-the-best-wi-fi-channel-for-your-router-on-any-operating-system/
Voltron027 Posted June 18, 2015 Author Posted June 18, 2015 I only have the R1 as a router. I just want to let you know that everything was fine till i set my congestion control to 1% then i couldn't access the router's control panel so i reset the router, and here we are.
Administrators Netduma Fraser Posted June 18, 2015 Administrators Posted June 18, 2015 I only have the R1 as a router. I just want to let you know that everything was fine till i set my congestion control to 1% then i couldn't access the router's control panel so i reset the router, and here we are. How did you reset the router? The button in miscellaneous settings?
Administrators Netduma Fraser Posted June 18, 2015 Administrators Posted June 18, 2015 No the button on the back of the R1. Please do not do that. If you need to restart or reboot the router, please go to settings > miscellaneous and press the desired button. Try doing a reset using the button and see if this resolves your issue.
Netduma Staff Netduma Crossy Posted June 18, 2015 Netduma Staff Posted June 18, 2015 Ok I'll do that. Did a break the R1? No, if you can access the dashboard it should be fine, but if you press the button for too long I think it can which is why it is recommended doing it from the GUI as it is safer
Voltron027 Posted June 18, 2015 Author Posted June 18, 2015 Ok I'm home. I reboot but wifi still disconnects and Internet is very slow.
Voltron027 Posted June 19, 2015 Author Posted June 19, 2015 Ok i did a factory reset and it's working now but my Internet is very slow and when i try to do a internet diagnosis it takes forever and i just give up. I also tried doing a speedtest.com same thing takes way to long.
Voltron027 Posted June 19, 2015 Author Posted June 19, 2015 Here is my Internet diagnosis, sorry for the bad pic.
Netduma Staff Netduma Crossy Posted June 19, 2015 Netduma Staff Posted June 19, 2015 Never mind i got everything working now. Good news - If you need any more help, feel free to ask
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