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#inet3 Can Connect to Wireless Network but can’t access internet

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Just got a new modem (ARRIS SURFboard SB8200) but now my Netduma R1 router won’t let me use the internet. My Xbox, connected to the modem directly, works just fine.


I followed the technical support directions but that didn’t fix the issue. The instructions told me to post here for help. Thank you!

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is your surfboard getting a connection? If yes, then connect the R1 and do a factory reset. It should then have internet connection.


How are you getting internet at the moment?

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  • Netduma Staff

Hi, welcome to the forum! Please let us know how you are receiving Internet access at the moment. If you receive WiFi or wired connection through your Modem, please connect your Netduma port 1 to port 1. If you do this, do you see the Netduma wireless network? If you connect to the Netduma wired do you receive Internet access?

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