Gouldin Posted March 15, 2018 Posted March 15, 2018 XR500 keeps losing it's wan connection every other day, no amount of clicking connect will restore the connection. Checking my Draytek Vigor 130 VDSL modem, it maintains the vdsl connection during this issue. Finally managed to grab some screenshots of it. My connection is relatively simple: Vigor 130 vdsl modem XR500 - using pppoe on PlusNet Netgear 8 Port Smart Switch Around 30 devices connected at all times. If any other info is needed, let me know. Still loving the router, it's worth putting up with this little niggle as the benefits far outweigh the minor inconvenience Log.txt
Administrators Netduma Fraser Posted March 15, 2018 Administrators Posted March 15, 2018 Hi Gouldin, sorry that you're having that issue! So this happens across all devices I'm assuming? Is there anything you do specifically when this occurs? Could you try putting a different router in front of the XR500 to handle PPPoE and see if you still get the issue?
N3CR0 Posted March 15, 2018 Posted March 15, 2018 In Settings/Internet Setup, do you have Connection mode set to Always On? I had a similar problem where I had it set to Dial On Demand. It should be set to Always On.
Gouldin Posted March 15, 2018 Author Posted March 15, 2018 It's set to always on. I can use a different modem as I have a spare bt openreach modem, though as I have no issues when my laptop is connected directly to the vigor 130 when the router loses its wan connection I. I'm not sure how much that will help?
Administrators Netduma Fraser Posted March 15, 2018 Administrators Posted March 15, 2018 It's set to always on. I can use a different modem as I have a spare bt openreach modem, though as I have no issues when my laptop is connected directly to the vigor 130 when the router loses its wan connection I. I'm not sure how much that will help? I'm thinking it could be when the router is using PPPoE to connect, so if you could put something in front of it to handle PPPoE instead then have the XR500 connected behind it we can rule it out if it continues
Gouldin Posted March 15, 2018 Author Posted March 15, 2018 OK, sounds along the lines I was thinking of. I'll need to see if I have another router to test it with. Conversely, the connection with that modem has always been rock solid with various ubiquiti and asus routers.
Administrators Netduma Fraser Posted March 15, 2018 Administrators Posted March 15, 2018 OK, sounds along the lines I was thinking of. I'll need to see if I have another router to test it with. Conversely, the connection with that modem has always been rock solid with various ubiquiti and asus routers. Okay do let me know! If that doesn't fix it then I think the next step would be to call Netgears 24/7 support line as they may be better able to handle this query. If you login here it should give you a number to call: http://support.netgear.com/
Gouldin Posted March 15, 2018 Author Posted March 15, 2018 Will do. So I assume for the xr500, if there's issues with the dumaos stack then it's best to post on here and things to do with the routing side of things with the exception of QOS are better served by the netgear side?
Administrators Netduma Fraser Posted March 15, 2018 Administrators Posted March 15, 2018 Will do. So I assume for the xr500, if there's issues with the dumaos stack then it's best to post on here and things to do with the routing side of things with the exception of QOS are better served by the netgear side? Yes exactly. Anything to do with the main R-Apps - Dashboard, QoS, Geo-Filter, Network Monitor, System Information is us then Settings and hardware is Netgear. We can help as well but in cases like yours it would be better to consult Netgear
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