airwalker Posted February 17, 2018 Posted February 17, 2018 Hello, I have been having ongoing issues with my netduma disconnecting from the internet and now it will not connect to the internet at all, but I can see the netduma interface. I have tried all the information in the guides but no luck. Can I please have some support assistance remote to my computer? I have no internet with both wired and wireless through netduma,but when I connect directly to the sky router I have internet Thanks
Administrators Netduma Admin Posted February 17, 2018 Administrators Posted February 17, 2018 Hi Airwalker, Could you go to the Device Manager on the Netduma interface. What does it say for 'WAN IP' (near the top of the page)? Could you also do the following: Power off modem Power off Netduma Connect a new ethernet cable from the modem to the Netduma (into port 1) - the reason I say a 'new cable' is the old cable could be broken Turn on modem, wait 30 seconds Turn on Netduma, wait 30 seconds See if you then have Internet through the Netduma Thanks
airwalker Posted February 17, 2018 Author Posted February 17, 2018 hi, wan ip is blank in device manager
Administrators Netduma Admin Posted February 17, 2018 Administrators Posted February 17, 2018 hi, wan ip is blank in device manager Ok, thanks. Could you try those steps above please and let us know what happens. Please use a different Ethernet cable between the KM modem and your router for this test.
airwalker Posted February 17, 2018 Author Posted February 17, 2018 I've tried those things but no difference
Administrators Netduma Admin Posted February 17, 2018 Administrators Posted February 17, 2018 Ok - while connected to the Netduma, could you do this please: Open the Start menu. Click on Run. Type cmd and then press the OK button to open a command prompt. At the prompt, type tracert 8.8.8.8 and press the Enter key. Copy and paste the results here
airwalker Posted February 18, 2018 Author Posted February 18, 2018 Microsoft Windows [Version 10.0.16299.248] © 2017 Microsoft Corporation. All rights reserved. C:\Users\Mark>tracert 8.8.8.8 Tracing route to 8.8.8.8 over a maximum of 30 hops 1 R1.lan [192.168.88.1] reports: Destination net unreachable. Trace complete. C:\Users\Mark>
Administrators Netduma Fraser Posted February 18, 2018 Administrators Posted February 18, 2018 Can you follow this please & see if that resolves your issue: http://forum.netduma.com/topic/2111-how-to-set-up-the-netduma-with-sky-fibre-sr-102-modemrouter/
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