magiver_fox31 Posted February 6, 2018 Share Posted February 6, 2018 Hello Guys, I am facing bad issue Netduma ethernet port doesn't work for me. I used factory reset button but the issue remains. wireless connection working fine. please help out. Link to comment Share on other sites More sharing options...
pollutionblues Posted February 7, 2018 Share Posted February 7, 2018 Hi, Welcome to the forum. Very strange for every Ethernet port not to be working on the router, have you tried using a different cable in case that’s what is at fault? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 7, 2018 Netduma Staff Share Posted February 7, 2018 On 2/6/2018 at 11:05 PM, magiver_fox31 said: Hello Guys, I am facing bad issue Netduma ethernet port doesn't work for me. I used factory reset button but the issue remains. wireless connection working fine. please help out. Welcome to the forum. Please let us know what happens when you try another Ethernet cable - as PollutionBlues said, it's unlikely that every port would give out but not the rest of the hardware. Link to comment Share on other sites More sharing options...
magiver_fox31 Posted February 11, 2018 Author Share Posted February 11, 2018 I have tried more than five cables. All fails to connect to duma router. Wireless connection works fine and am to connect to duma router. Link to comment Share on other sites More sharing options...
magiver_fox31 Posted February 11, 2018 Author Share Posted February 11, 2018 I used all duma router porta as well no one is working. Link to comment Share on other sites More sharing options...
pollutionblues Posted February 11, 2018 Share Posted February 11, 2018 If you connect a PC directly to the Netduma, open a Command Prompt and type in ‘ipconfig’ (without the quotes) is there an IP address next to Default Gateway? If there is can you post it here. Link to comment Share on other sites More sharing options...
magiver_fox31 Posted February 12, 2018 Author Share Posted February 12, 2018 appreciate your help, I have done through all these steps, I have used the following commands below: 1- ipconfig /release ; ipconfig /renew 2- ipconfig /flushdns 3- ping 192.168.1.1 4- ping 192.168.88.1 >> after router reset 5- used static IP address instead but not working. 6- I have changed the cable with other cables ( cat 5 and cat 6 ). as mentioned earlier only wireless connection is working fine. I have another issue, VPN page keeps loading and nothing is happening, I am not able to see nothing on the page. Link to comment Share on other sites More sharing options...
pollutionblues Posted February 12, 2018 Share Posted February 12, 2018 On 2/12/2018 at 8:53 AM, magiver_fox31 said: appreciate your help, I have done through all these steps, I have used the following commands below: 1- ipconfig /release ; ipconfig /renew 2- ipconfig /flushdns 3- ping 192.168.1.1 4- ping 192.168.88.1 >> after router reset 5- used static IP address instead but not working. 6- I have changed the cable with other cables ( cat 5 and cat 6 ). as mentioned earlier only wireless connection is working fine. I have another issue, VPN page keeps loading and nothing is happening, I am not able to see nothing on the page. Have you tried a factory reset from the Miscellaneous page? Link to comment Share on other sites More sharing options...
magiver_fox31 Posted February 12, 2018 Author Share Posted February 12, 2018 Yes I already did Link to comment Share on other sites More sharing options...
pollutionblues Posted February 12, 2018 Share Posted February 12, 2018 On 2/12/2018 at 4:05 PM, magiver_fox31 said: Yes I already did Ok. I will leave it up to the Netduma staff to diagnose this further. Don’t worry they will get you sorted one way or another. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 13, 2018 Netduma Staff Share Posted February 13, 2018 Could you run the ipconfig and post a screenshot of the results here please? Link to comment Share on other sites More sharing options...
magiver_fox31 Posted February 13, 2018 Author Share Posted February 13, 2018 Hello Jack, here is the ipconfig command output. ================================================================ Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : 50-E5-49-B3-1C-C4 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::9d63:ffd4:67a5:43c%22(Preferred) Autoconfiguration IPv4 Address. . : 169.254.4.60(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 374400329 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-BC-B3-D6-50-E5-49-B3-1C-C4 DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Enabled ================================================================ the wireless connection was not working i have rebooted the router and it's working now. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 14, 2018 Netduma Staff Share Posted February 14, 2018 On 2/13/2018 at 7:38 PM, magiver_fox31 said: Hello Jack, here is the ipconfig command output. ================================================================ Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : 50-E5-49-B3-1C-C4 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::9d63:ffd4:67a5:43c%22(Preferred) Autoconfiguration IPv4 Address. . : 169.254.4.60(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 374400329 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-BC-B3-D6-50-E5-49-B3-1C-C4 DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Enabled ================================================================ the wireless connection was not working i have rebooted the router and it's working now. On your PC, give your wired connection a static IP address. Then, connect via wireless and set a static IP address for the PC as well. If that doesn't work, hard reset on the hardware instead. Also just to clarify, are you now getting Internet access via Wireless? And have turned off DHCP and did you change the LAN IP address? Link to comment Share on other sites More sharing options...
magiver_fox31 Posted February 14, 2018 Author Share Posted February 14, 2018 Hello, Jack, the internet is working fine with the wireless connection. static IP assigned for my wired connection, the issue remains. I am not able to ping the router gateway IP address and my cell phone IP that is connected to the wireless connection as well. how is the hard reset goes? through the small hole on the back of the router? I already did but nothing happens. I used factory reset from the miscellaneous page. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 15, 2018 Administrators Share Posted February 15, 2018 Please make a post in the 1 on 1 request section with dates/times you're available and I can take a look. Link to comment Share on other sites More sharing options...
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