Administrators Netduma Fraser Posted January 30, 2018 Administrators Posted January 30, 2018 As a follow up Bitdefender has said the fix should be out this week.
Administrators Netduma Fraser Posted January 31, 2018 Administrators Posted January 31, 2018 We're just testing Bitdefenders fix, assuming it works they'll put out an update.
tjhccp2 Posted January 31, 2018 Author Posted January 31, 2018 Thanks for the update looking forward for a fix.
dhaddix1 Posted February 1, 2018 Posted February 1, 2018 I have bitdefender and run the XR500 on Chrome. I was getting the “Uncaught Type Error: c.draggable is not a function” error after clicking anything. I whitelisted the 2 addresses and cleared cache, now I’m getting the “Uncaught areference error topojson is not defined” when I click dashboard or geo filter. I also had to factory reset the router as the geofilter among other functions were not even visible but that’s another separate issue I believe
Administrators Netduma Fraser Posted February 1, 2018 Administrators Posted February 1, 2018 I have bitdefender and run the XR500 on Chrome. I was getting the “Uncaught Type Error: c.draggable is not a function” error after clicking anything. I whitelisted the 2 addresses and cleared cache, now I’m getting the “Uncaught areference error topojson is not defined” when I click dashboard or geo filter. I also had to factory reset the router as the geofilter among other functions were not even visible but that’s another separate issue I believe Hi dhaddix1, this will all be resolved by Bitdefenders update which should be out within the next few days. I would recommend disabling Bitdefender until then so that you can continue to change settings on the router interface.
Administrators Netduma Iain Posted February 1, 2018 Administrators Posted February 1, 2018 Hi Dhaddix1 BD dev team found a bug in their software which is causing this issue. They've fixed it now and are testing. An upgrade to BD will be pushed soon. We will let you know as soon as we hear it's pushed. In the meantime is it possible to disable BD, or use a machine without it installed. We know it's not ideal and apologise for the inconvenience. However it is out of our control at the moment. Thanks for understanding.
Administrators Netduma Fraser Posted February 6, 2018 Administrators Posted February 6, 2018 I had some correspondence with them yesterday. On Friday I tested the fix and it didn't seem to work, however upon testing it today I can confirm it did work and stopped the errors on the interface. As such I suspect they will push out an update imminently. I will let you know as soon as I have confirmation that they've done so.
Badger3k Posted February 11, 2018 Posted February 11, 2018 I had some correspondence with them yesterday. On Friday I tested the fix and it didn't seem to work, however upon testing it today I can confirm it did work and stopped the errors on the interface. As such I suspect they will push out an update imminently. I will let you know as soon as I have confirmation that they've done so. Any updates? Still getting the error.
Administrators Netduma Fraser Posted February 11, 2018 Administrators Posted February 11, 2018 Any updates? Still getting the error. I asked them for an ETA but they haven't got back to me yet. I will chase them again on Monday but I would be surprised if it wasn't out next week.
Administrators Netduma Fraser Posted February 14, 2018 Administrators Posted February 14, 2018 Just had an ETA from Bitdefender, it will be about 2 weeks until the update is available from them.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.