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My netduma restarts again and again


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Posted

Hi there, from today every time I plug the router into the power cord, the device turns on normally as usual and after 15 seconds all the lights are turned on and off with the indicator sound. this process is repeated again and again, I think it goes by the restart number 88. I've been with Netduma for 2 years and it never happened to me. some help? ( its no overheating) Thank you

  • Administrators
Posted

Are you using the original power adapter we provided? If so do you have a spare adapter with similar voltage that you could use to see if it powers on normally please

Posted

thanks guys! It was a problem with the power wire, I solved it and it works perfect as always now. I have a question that I take advantage of doing it here so I do not open another topic. the configuration for close games in cod is also perfect, but through the router (wired), I have less mb than with the modem wifi of my company. Is there any solution? some open topic? Thanks again!

  • Netduma Staff
Posted

thanks guys! It was a problem with the power wire, I solved it and it works perfect as always now. I have a question that I take advantage of doing it here so I do not open another topic. the configuration for close games in cod is also perfect, but through the router (wired), I have less mb than with the modem wifi of my company. Is there any solution? some open topic? Thanks again!

 

That's great to hear!

 

As for your other question, the solution is different depending on your speeds. What speeds do you receive through the Modem, and what do you get through the Netduma?

Posted

That's great to hear!

 

As for your other question, the solution is different depending on your speeds. What speeds do you receive through the Modem, and what do you get through the Netduma?

Thank you! The modem's wifi is approximately 50-60 mbs, and from the connected router about 16-18 mbs :/. with speed test on my iPhone 95 mbs from '100'. all under the same conditions with the same connected devices

  • Netduma Staff
Posted

Thank you! The modem's wifi is approximately 50-60 mbs, and from the connected router about 16-18 mbs :/. with speed test on my iPhone 95 mbs from '100'. all under the same conditions with the same connected devices

 

Thanks - could you follow this guide, this should restore you speeds to the expected amount:

 

http://support.netduma.com/support/solutions/articles/16000022366-why-is-my-connection-speed-lower-

 

If the guide does not fix it, could you check that:

 

1. Nothing is connected to your modem directly that could be using a lot of speeds when you run a speedtest?

2. The wire you are using is not faulty

 

Thanks.

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