Enarpilod Posted November 2, 2017 Share Posted November 2, 2017 Hello guys, I moved to a new house and changed my ISP. I plugged my Netduma correctly but looks like the Netduma can't access to my ISP hub. I looked your guide and tried everything. Please notice, I reseted the Netduma from behind to clear all settings (I used it 2 years ago). I checked ipconfig when my ethernet PC is plug in the Netduma, take a look : Carte Ethernet Ethernet : Suffixe DNS propre à la connexion. . . : lan Adresse IPv6. . . . . . . . . . . . . .: fd09:fad7:f217::584 Adresse IPv6. . . . . . . . . . . . . .: fd09:fad7:f217:0:c497:3513:476c:5a74 Adresse IPv6 temporaire . . . . . . . .: fd09:fad7:f217:0:582f:8244:bbd4:54d4 Adresse IPv6 de liaison locale. . . . .: fe80::c497:3513:476c:5a74%6 Adresse IPv4. . . . . . . . . . . . . .: 192.168.1.65 Masque de sous-réseau. . . . . . . . . : 255.255.255.0 Passerelle par défaut. . . . . . . . . : 192.168.1.1 On my ISP, I checked DHCP. Please take a look to my ISP settings (attached files) and tell me if I'm wrong. I'm listening to your advice. Thank you ! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 2, 2017 Administrators Share Posted November 2, 2017 Looks like they are on the same subnet. Unplug the Netduma from the ISP hub. Then access the Netduma interface and change it's LAN IP. Then connect it back to the hub and you should be good to go. Link to comment Share on other sites More sharing options...
Enarpilod Posted November 2, 2017 Author Share Posted November 2, 2017 (edited) Hello Fraser, I unplugged the netduma. I plugged my ethernet PC on the Netduma and I tried 192.168.88.1 but I can't access to the interface. I guess I missed something. EDIT: I'm looking this guide http://wiki.netduma.com/doku.php?id=unbrick_router But the thing is, I can't access to 192.168.1.1 Edited November 2, 2017 by Enarpilod Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2017 Administrators Share Posted November 3, 2017 So Netduma (Power, Ethernet port 2 to PC) and you can't access the interface via 88.1 or 1.1? Try accessing by going to http://r1 Link to comment Share on other sites More sharing options...
Enarpilod Posted November 3, 2017 Author Share Posted November 3, 2017 Same issue with http://r1, loading... loading... and nothing! I tried with my wiresless devices too, with pass netdumar1 and the serial number but my device say it's the wrong pass. Link to comment Share on other sites More sharing options...
Enarpilod Posted November 3, 2017 Author Share Posted November 3, 2017 (edited) EDIT : (do not look at the attached file) Ok guys, I found the problem. I failed to reset my netduma. I tried many times, olding the button from behind for like 15 secs... 30 secs... and nothing! I succeeded to log in via the Wifi with my old wifi pass for the netduma. But, I can't reach the interface. I don't remember the ip. Let me show you the ipconfig, maybe you can help me with this. Carte réseau sans fil Connexion réseau sans fil : Suffixe DNS propre à la connexion. . . : lan Adresse IPv6. . . . . . . . . . . . . .: fd09:fad7:f217::7a6 Adresse IPv6. . . . . . . . . . . . . .: fd09:fad7:f217:0:41f1:c78b:7811:3cb6 Adresse IPv6 temporaire . . . . . . . .: fd09:fad7:f217:0:c5b8:cf89:4fc7:3379 Adresse IPv6 de liaison locale. . . . .: fe80::41f1:c78b:7811:3cb6%18 Adresse IPv4. . . . . . . . . . . . . .: 192.168.1.35 Masque de sous-réseau. . . . . . . . . : 255.255.255.0 Passerelle par défaut. . . . . . . . . : 192.168.1.1 Edited November 3, 2017 by Enarpilod Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2017 Administrators Share Posted November 3, 2017 Is there more information from that ipconfig? Thats the correct setup yes! Can you make sure your PC is using automatic network settings please. Have you tried the WiFi with your old password? Link to comment Share on other sites More sharing options...
Enarpilod Posted November 3, 2017 Author Share Posted November 3, 2017 Sorry Fraser I edited my message when you were typing. Haha! Ok guys, I found the problem. I failed to reset my netduma. I tried many times, olding the button from behind for like 15 secs... 30 secs... and nothing! I succeeded to log in via the Wifi with my old wifi pass for the netduma. But, I can't reach the interface. I don't remember the ip. Let me show you the ipconfig, maybe you can help me with this. Carte réseau sans fil Connexion réseau sans fil : Suffixe DNS propre à la connexion. . . : lan Adresse IPv6. . . . . . . . . . . . . .: fd09:fad7:f217::7a6 Adresse IPv6. . . . . . . . . . . . . .: fd09:fad7:f217:0:41f1:c78b:7811:3cb6 Adresse IPv6 temporaire . . . . . . . .: fd09:fad7:f217:0:c5b8:cf89:4fc7:3379 Adresse IPv6 de liaison locale. . . . .: fe80::41f1:c78b:7811:3cb6%18 Adresse IPv4. . . . . . . . . . . . . .: 192.168.1.35 Masque de sous-réseau. . . . . . . . . : 255.255.255.0 Passerelle par défaut. . . . . . . . . : 192.168.1.1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4, 2017 Administrators Share Posted November 4, 2017 If you have it setup like the picture above then it will be 1.1 to access just like that guide. Does that not work? If not, unplug completely for 24 hours then try again please Link to comment Share on other sites More sharing options...
Enarpilod Posted November 4, 2017 Author Share Posted November 4, 2017 I tried 1.1, doesn't work at all. Ok I will unplug and I will wait but let me ask you something. I can't reset my Netduma, is it normal? I pushed the button "RES" and the netduma isn't rebooting at all. I feel like the reset button is disabled, idk. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 5, 2017 Administrators Share Posted November 5, 2017 Do the lights not flash on and off when you RES it? Link to comment Share on other sites More sharing options...
Enarpilod Posted November 6, 2017 Author Share Posted November 6, 2017 No, nothing happens.https://youtu.be/lySMUvBOPkE Any idea ? Link to comment Share on other sites More sharing options...
Enarpilod Posted November 8, 2017 Author Share Posted November 8, 2017 Sorry to up this topic but I don't know what to do now, I'm really afraid of testing anything without your advices, support team. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted November 8, 2017 Netduma Staff Share Posted November 8, 2017 Sorry to up this topic but I don't know what to do now, I'm really afraid of testing anything without your advices, support team. Issues whereby you can't access the interface can often be fixed by doing a power cycle, i.e unplugging the modem and the Netduma, waiting a while, plugging in the modem, waiting a few minutes and then plugging in the Netduma. This can solve IP address issues - just recently this allowed me to access the interface on my own Netduma. It'll be temperamental but it can work. It sounds like your reset button is non-responsive, which will unfortunately be a hardware related issue. There is however a factory reset button in the miscellaneous settings on the Netduma if it's possible through rebooting and isolating the Netduma to access the interface. Unfortunately you're outside your warranty, so we cannot replace your router. You can read our terms here: https://netduma.com/terms/ Link to comment Share on other sites More sharing options...
Enarpilod Posted November 8, 2017 Author Share Posted November 8, 2017 Thanks for your reply Jack. I never reseted my netduma before but yeah sounds like the button is broken. No problem, I know it can't be replace. I still hope to save my duma! I tried to unplug and wait but nope. Let's try something with the wifi, the last chance... So, looks like I can connect to my Netduma with my old wifi pass (because I can't reset it) but I get this yellow icon, I have no internet connection and I can't access to the netduma interface. What do you think about it ? Why my PC says I'm connected ? I'm sure 100% I changed the default IP to access the netduma interface when I used it long time ago. My questions is, how can I find this ip address ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 12, 2017 Administrators Share Posted November 12, 2017 Post in the 1 on 1 section: http://forum.netduma.com/forum/66-request-1-on-1/with dates/times you're available next week and I will have a look. Link to comment Share on other sites More sharing options...
Urbisall Posted November 19, 2017 Share Posted November 19, 2017 Interesting, this is the exact same issue that I am having. The NetDuma Mikrotik Router seems to be in some sort of passthrough mode, where it is not functioning as a router at all. I have been trying to solve this problem myself as I have only had the NetDuma for about a year.. and for $200 it does not seem like it should already be failing hardware wise. I am however definitely continuing to look into a solution on my end to allow router functionality again. Just as mentioned by the OP no matter how long you hold the res button it does not do anything. Now the difference for me from the OP is that I don't have wireless access to the router on my end. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 19, 2017 Administrators Share Posted November 19, 2017 Hello, welcome to the forum! You have more than likely disabled DHCP on the router. You need to give your PC a static IP address in order to then access the interface and turn DHCP back on. Link to comment Share on other sites More sharing options...
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