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Cant access Netduma home page. And Devices not appearing in Device Manager!

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We've got a new Sky Router and I had to reset my Netduma and add devices on again one by one.


Problem number 1:


The problem is some devices don't even appear in the Device Manager (iPad, a Google Pixel phone, and Google Nexus phone). 


It seems like the first 10 or so devices appeared fine as I added them on. And now anything new doesn't appear. And yes, I have double checked they definitely are connected to Netduma. 


Problem number 2:


So to fix this I decided to go to Settings > Misc > Reboot Router on Netduma.


However, once I did this I was unable to access the Netduma Interface (through either http://r1or, tried on Firefox and CHrome by the way). The message I keep receiving says "


"This site can’t be reached took too long to respond.


Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics"




So I decided to unplug my Netduma and replug. Didn't work.

I tried to turn wifi off my laptop and plug an ethernet straight into the Netduma. Didn't work.

I had to actually access my Sky Hub home page and 'reset' that website for it to finally work.


So now this is my situation.


When my Laptop is connected to Netduma wirelessly. I am able to access the home page AND other websites.


When my Laptop is connected to Netduma wired. I am NOT able to access the home page, however, I CAN access other websites. 


I feel like the Sky Hub is causing the problem for me not to be able to access the Netduma home page. However, I feel as Netduma has an issue where I cant see all my devices in my Device Manager.


Please help! I am pulling my hair out trying to figure all this out :(



When my Laptop is connected to Netduma wirelesslly. I am able to access the home page AND other websites.

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Thank you.


I am working through the instructions, it says on point 5 to log into my Sky and give the Netduma a reserved IP. Apologies but how is this done sorry?


The pictures should show you how to do it. Add an address reservation and just give the same IP as the pictures

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