Frustrated Ready to throw in the towel

[mondotti]

First of all the obligatory info:

 

Firmware Rev: R1 debug version 1.03.6h

 

Current Speeds: IPv6 is where I have it set and the Average is 115 down and 25 up.

 

Current Set up: Comcast Triple Play Router/Modem/phone placed in Bridge mode followed by the NetDuma router. To Xbox One and Xbox 360 To be conservative, I set the bandwidth to 100 down and 20 up NAT shows as open on my Xbox

 

Current Issue 1 is with Xbox One intermittent God like players  : No difference in game play now vs. with my Net gear router that was in place after the Comcast router that again remains in bridge mode.

 

To be clear, I play COD AW and COD black Ops III

 

Before I started down this path to purchase and try the Netduma, I would intermittently get good lobbies where the game would flow as expected. If I was killed, it was legit. However, I would also intermittently get crappy lobbies where 2 to 3 players would constantly survive and or show NO damage after clearly hitting them multiple times EVEN point blank. These are the jag-offs that are constantly at the top of the leader board because of this ability to avoid damage not because of skill but because of the lag advantage.

In short, I would watch the replay and if it was as I suspected, an unfair advantage, I would leave the lobby in search for another. annoying, but that was how I dealt with it.

 

Now with the Netduma in place, following the optimal settings guide, using the host filter to rate, (this is after trying the default COD profiles that were useless but I will get in to that later) I literally see no difference.

 

In short, it seems that I have eliminated one or more waves of low income ISP gamers only to trade them in for the next wave of substandard connection gamers. While in tandem,my range of available game lobbies continues to shrink forcing me to expand my range just to even secure a game. The result of expanding the range only seems to multiply the number of sites that i restrict.

 

Current Issue 2: Unable to connect to party chat. Have added friend location to allow, with quality setting maxed, removed strict mode. Only seems to work if I expand the range around the entire North American Region. 

 

Since I have a large home with a POE security system, multiple wireless and wired users, Originally I had placed the Netduma in a DMZ after my NetGear router. but for this exercise, again the set-up I currently have EXCLUDES this router and is using Only the Comcast router in Bridge mode with the Netduma tethered right to it followed by my Xbox One console.

 

So with my family connectivity currently limited and my security system off-line to get to the root of the issue, thus the urgency and reluctance to keep this router unless I can get some relief.

 

There are Other issues that I do not like about this product but for now lets start with and focus on the primary 2 problems I have.

 

Please advise soon. I have until Friday to submit for a return and intend to so if there is nothing to be gained.

[Netduma Fraser]

Hey, welcome to the forum!

 

I just want to make clear that I can't advise on settings based on what happens in game to make other players less bullet proof etc. I can only advise in regards to your connection and ensuring you get the lowest ping possible. Please could you provide the screenshots asked for here. How are the other devices connected at the moment or are they not while you troubleshoot? Either way ALL devices should be connected behind the Duma to ensure congestion control works correctly. Once I see your screenshots I can more accurately advise on point one.

 

If you've added your friend to the allow list and their IP hasn't changed since please click on the caution triangle that appears when you're trying to chat (what you have to have the radius cover to connect)

[mondotti]

Hey, welcome to the forum!

 

I just want to make clear that I can't advise on settings based on what happens in game to make other players less bullet proof etc. I can only advise in regards to your connection and ensuring you get the lowest ping possible. Please could you provide the screenshots asked for here. How are the other devices connected at the moment or are they not while you troubleshoot? Either way ALL devices should be connected behind the Duma to ensure congestion control works correctly. Once I see your screenshots I can more accurately advise on point one.

 

If you've added your friend to the allow list and their IP hasn't changed since please click on the caution triangle that appears when you're trying to chat (what you have to have the radius cover to connect)

Thanks, I see that I already screwed up by not clicking the "here" link you had in your sticky to understand exactly what screenshots you need..

 

Working now, but will post regarding the missing info snapshots asap.

 

On you other comment, understood.

 

To be clear, I am simply looking to be paired with others equally connection wise as to play the game straight up.

 

Not to sidetrack but I thought thats what the ultimate COD profile is supposed to do? Any way, sorry again for the miss and will post within the next few hours. sooner if I can put out the fires for my job. Thanks and regards.

[PharmDawgg]

The R1 only affects your connection to the host. It's those other crap connection players that connect to your lobby that cause the game to not play so well.

[mondotti]

Ok, please see below the screen caps I have.

 

The last one your requirements request I am having difficulty obtaining due to this frustrating error in the last screen cap from my wired PC. Any ideas to address this?

 

Still trying.

 

 

 

 

 

 

 

[mountainping]

why do you have 2 xbox 's active on the geo filter list? might be an issue there... is one a 360 and the other an XB1?

[mondotti]

why do you have 2 xbox 's active on the geo filter list? might be an issue there... is one a 360 and the other an XB1?

Correct, Xbox One and Xbox 360. Xbox One is the focus as I use the 360 for Zombies and generally not as much so its usually off.

[mondotti]

If you've added your friend to the allow list and their IP hasn't changed since please click on the caution triangle that appears when you're trying to chat (what you have to have the radius cover to connect)

 

Had to think about this but understand now what you are thinking and responding to. To be clear, the individual I am trying to chat with lives in the same zip code as me and appeared as such when I selected and added him to the allow list. Thus my confusion as to why maximizing the radius is necessary. In reality, it should not be necessary to increase any greater than the state we live in. However, for whatever reason, no matter how large I make the radius, even trying little by little to increase, the chat is not allowed until I swallow most of North America.

[Netduma Fraser]

Thanks, I see that I already screwed up by not clicking the "here" link you had in your sticky to understand exactly what screenshots you need..

 

Working now, but will post regarding the missing info snapshots asap.

 

On you other comment, understood.

 

To be clear, I am simply looking to be paired with others equally connection wise as to play the game straight up.

 

Not to sidetrack but I thought thats what the ultimate COD profile is supposed to do? Any way, sorry again for the miss and will post within the next few hours. sooner if I can put out the fires for my job. Thanks and regards.

 

We can't affect others connections, only your own. So getting you the closest game possible will give you the lowest ping possible meaning you have the advantage. 

 

That profile uses Ping Assist exclusively, that's something you could experiment with should you decide to keep the router but I wouldn't recommend it for now.

 

Had to think about this but understand now what you are thinking and responding to. To be clear, the individual I am trying to chat with lives in the same zip code as me and appeared as such when I selected and added him to the allow list. Thus my confusion as to why maximizing the radius is necessary. In reality, it should not be necessary to increase any greater than the state we live in. However, for whatever reason, no matter how large I make the radius, even trying little by little to increase, the chat is not allowed until I swallow most of North America.

 

Sorry I actually didn't finish my thought. When something like this happens it means that something needs to be whitelisted on the cloud as you're right you shouldn't need to open up to the entire of the US and so something should get blocked when you can't chat with your friend in which case I would need it's ID (obtained by clicking on it and looking on the box that pops up). As this is something that hasn't been brought up I'm confident that one of my suggestions below in relation to your screenshots will actually help.

 

--

 

Suggestions based on screenshots:

 

Could you try using Google Chrome to access the interface as that is our most recommended browser. 

 

It looks like your Geo-filter isn't blocking, most likely due to having the radius expanded then lowering it. Our built in anti-cheat is in effect here, you can read here how to avoid it getting you connections you don't want. http://support.netduma.com/support/solutions/articles/16000024118-anti-cheat

 

Turn Ping Assist to 0ms. 

 

This should fix your issue of not being able to ping: http://support.netduma.com/support/solutions/articles/16000022397-why-can-t-i-ping-

 

Make sure in miscellaneous settings that auto & bleeding edge are ticked and applied. If they are already just apply again. 

 

You didn't include a congestion control screenshot but based on your speeds:

• Use the reactive algorithm 
• Share excess on for device prioritisation
• Main console in hyper traffic using Xbox Live service

Your base ping is ~21ms on average which means you won't get a game with a ping below this. So would probably expect an average game ping to be between 30-40ms which is still really good. However, your base ping is fluctuating quite a lot up to 40ms so that's a 20ms jump and could result in some WTF moments. That then means your game ping would be higher. Now it could be that the Google server (which is what Internet Diagnosis pings) is misbehaving, it is known to do that sometimes but what you have described so far would point to it being accurate.

 

If you wanted to delve deeper into this I would advise downloading a program called PingPlotter - https://www.pingplotter.com/download- then running a test to a different server such as Twitter etc. One test direct from the R1 and one direct from your Comcast router to see if you get a similar ping with fluctuations. If you do then this is something you should be able to take to your ISP and see if they can improve it (though that's an entirely different battle but one that would definitely have a positive affect on your gaming).

[mondotti]

Ok, thanks for the response.

 

So I have some homework and items to give you in order to help, Once I finish working today i will respond but I assume, since you are across the pond from me, that you will not see it while I am still awake?

 

On a different subject, just to double check and make sure I'm not fighting something foundational, I want to start fresh with the bandwidth settings, checking at peak usage times as this may be an issue as well.

 

To this point, How do I effectively disable the control as to see unobstructed speed tests? Is it as simple as selecting no when asked if you want the router to control? should I also reboot?

 

Thanks again.

[Netduma Fraser]

Yeah it's unlikely that I'll see it before tomorrow morning (UK time) but will do my best to keep a look out.

 

Probably the easiest way to do that without messing around with settings too much is input your speeds as 999/999 and let it auto setup for you. It will completely disable QoS and you won't have any restrictions. You could reboot if you wanted to ensure a fresh result. 

[mondotti]

Yeah it's unlikely that I'll see it before tomorrow morning (UK time) but will do my best to keep a look out.

 

Probably the easiest way to do that without messing around with settings too much is input your speeds as 999/999 and let it auto setup for you. It will completely disable QoS and you won't have any restrictions. You could reboot if you wanted to ensure a fresh result. 

Understood, ok cool thanks for the support and immediate response. 

[mondotti]

Yeah it's unlikely that I'll see it before tomorrow morning (UK time) but will do my best to keep a look out.

 

Probably the easiest way to do that without messing around with settings too much is input your speeds as 999/999 and let it auto setup for you. It will completely disable QoS and you won't have any restrictions. You could reboot if you wanted to ensure a fresh result. 

Ok, so just a quick update. I DID have the Xbox checked in the VPN section so I unchecked this now..

 

I Checked these settings next:

• Use the reactive algorithm 
• Share excess on for device prioritisation
• Main console in hyper traffic using Xbox Live service

All were as you suggested with one question:

 

Based on suggestions I have read I have my Console Upload/Download Prioritisation set to 100%

 

Is this what you recommend at least for now while we are troubleshooting? Or as suggested, at least while gaming?

 

For my Bandwidth settings, I did as you suggested and for some reason, it unticked the IPv6 settings. Which leads to my next question.

 

1. Everything I have read, if your ISP provides, indicates I should be using IPV6. There are I think three areas within the NetDuma with IPv6,

 

2. should I tick them all?

 

3. does this hinder devices that I have typically operated on IPv4 (Xbox 360 for example) since I have had available IPv6 only in recent years?

 

This dovetails into my next question and finding on speeds for both IPv6 and IPv4

 

I did numerous speed tests during peak hours and was surprised to see IPv6 download speeds significantly lower than the IPv4 speeds I am used to seeing.

 

Non peak IPv6 I am used to seeing 150-160 down and 20-25 up.  Peak hours I tested yesterday I am seeing on average 85 down and 20 up

 

Non peak IPv4 I am used to seeing 120-130 down and 20-24 up. Peak hours I tested yesterday I am seeing on average 90 down and 20 up.

 

Based on this, I currently have the Download set at 85 down and upload set to 20 up with ALL IPv6 settings checked.

 

Please let me know your thoughts on these settings and concerns..

 

Yesterday had me working very late so no chance to really play with it. My intent will be to dig in over the weekend and test.

 

thanks again in  advance for your help.

[Netduma Jack]

Ok, so just a quick update. I DID have the Xbox checked in the VPN section so I unchecked this now..

I Checked these settings next:

• Use the reactive algorithm 
• Share excess on for device prioritisation
• Main console in hyper traffic using Xbox Live service

All were as you suggested with one question:

Based on suggestions I have read I have my Console Upload/Download Prioritisation set to 100%

Is this what you recommend at least for now while we are troubleshooting? Or as suggested, at least while gaming?

For my Bandwidth settings, I did as you suggested and for some reason, it unticked the IPv6 settings. Which leads to my next question.

 

1. Everything I have read, if your ISP provides, indicates I should be using IPV6. There are I think three areas within the NetDuma with IPv6,

 

2. should I tick them all?

 

3. does this hinder devices that I have typically operated on IPv4 (Xbox 360 for example) since I have had available IPv6 only in recent years?

 

This dovetails into my next question and finding on speeds for both IPv6 and IPv4

I did numerous speed tests during peak hours and was surprised to see IPv6 download speeds significantly lower than the IPv4 speeds I am used to seeing.

Non peak IPv6 I am used to seeing 150-160 down and 20-25 up.  Peak hours I tested yesterday I am seeing on average 85 down and 20 up

Non peak IPv4 I am used to seeing 120-130 down and 20-24 up. Peak hours I tested yesterday I am seeing on average 90 down and 20 up.

Based on this, I currently have the Download set at 85 down and upload set to 20 up with ALL IPv6 settings checked.

Please let me know your thoughts on these settings and concerns..

Yesterday had me working very late so no chance to really play with it. My intent will be to dig in over the weekend and test.

thanks again in  advance for your help.

 

You should definitely keep IPv6 ticked in all areas if your ISP supports it. Microsoft themselves recommend using IPv6 with Xbox - just keep in mind that I don't believe PS4 supports IPv6. I would recommend resetting Device Prioritisation - since games use very little bandwidth (

 

Try and see if these settings work for you:

- Reactive Algorithm

- 70% anti-flood

- Put your device in Hyper Traffic

- Share excess enabled

- Reset device prioritisation & apply

- Enable UPnP and remove any Port Forwarding rules

- Disable deep packet in misc

- Enable turbo mode (If you notice worse results after this, disable turbo mode)

- Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds

 

Are the speeds you are receiving with IPv6 enabled close to what you are paying for? Also, are you able to connect to party chat properly? If not, it could be a NAT issue. If you find you're still getting ridiculous lag in-game, please run the PingPlotter test mentioned above over a few hours and post a screenshot of the results here

[mondotti]

 

You should definitely keep IPv6 ticked in all areas if your ISP supports it. Microsoft themselves recommend using IPv6 with Xbox - just keep in mind that I don't believe PS4 supports IPv6. I would recommend resetting Device Prioritisation - since games use very little bandwidth (<1mbps), you won't need to prioritise these. Device Prioritisation is more useful for big downloads; Hyper Traffic however is definitely worth using with your console.

 

Try and see if these settings work for you:

- Reactive Algorithm

- 70% anti-flood

- Put your device in Hyper Traffic

- Share excess enabled

- Reset device prioritisation & apply

- Enable UPnP and remove any Port Forwarding rules

- Disable deep packet in misc

- Enable turbo mode (If you notice worse results after this, disable turbo mode)

- Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds

 

Are the speeds you are receiving with IPv6 enabled close to what you are paying for? Also, are you able to connect to party chat properly? If not, it could be a NAT issue. If you find you're still getting ridiculous lag in-game, please run the PingPlotter test mentioned above over a few hours and post a screenshot of the results here

 

As I am trying to make sure I have a good baseline to start, I have insured that all settings are as you suggested including cat 6 cabling. To test my speeds uninhibited, I did as suggested, set to 999. This however defaults all IP6 settings in the NetDuma to un-checked. Once I set the IP6 settings in Netduma, had to reboot to realize. After which, During peak hours, I am still only seeing 85 down and 20 up. Speeds are supposed to be 150 down and 25up. Still unable to connect via party chat unless range is spread out across all of North America

[Netduma Jack]

As I am trying to make sure I have a good baseline to start, I have insured that all settings are as you suggested including cat 6 cabling. To test my speeds uninhibited, I did as suggested, set to 999. This however defaults all IP6 settings in the NetDuma to un-checked. Once I set the IP6 settings in Netduma, had to reboot to realize. After which, During peak hours, I am still only seeing 85 down and 20 up. Speeds are supposed to be 150 down and 25up. Still unable to connect via party chat unless range is spread out across all of North America

 

For your party chat issue, do you have an open NAT in-game and on the console? Do you see anything blocked in America when the issue occurs? Try only enabling the Geo-filter when you reach the main menu of the game.

 

At peak times you will be seeing lower speeds, which is perfectly normal. It seems like quite a large dip in speeds, which indicates that your ISP might be oversubscribed in your area - though peak time speeds unfortunately can't be increased by the Netduma, and rest solely on your ISP. If you are getting close to your full speeds when it's not peak times then your connection speeds seem normal.