Dan jenks Posted August 8, 2017 Share Posted August 8, 2017 Hello, So firstly I couldnt access anything on the control panel so I turned the duma on and off. Still no luck. So I factory reset it from the panel and that was fine but then the Netduma R1 no longer appeared on hardwired or WIFI. So I factory reset it from the hardware its self. Now I can see anything. I tried to do the quick setup from new but that also did not work. Please help. Dan Link to comment Share on other sites More sharing options...
BIG__DOG Posted August 9, 2017 Share Posted August 9, 2017 hold the reset button in for 10 seconds on the back of the netduma then release. unplug the netduma for 2 minutes. Connect the netdumato a pc wired to lan port 1 and the netduma to your isp modem or router wired from the netduma wan port to the isp modem or router. connect the power to netduma and wait 1 minute. You should then be able to access the netduma gui. Please make sure you access the netduma via google chrome or firefox. I(f you still have no joy then manually assign you pc a static ip address in the ethernet preferences section inside networking such as 192.168.88.4 but not 192.168.88.1 as that is reserved for the netduma. Link to comment Share on other sites More sharing options...
Dan jenks Posted August 9, 2017 Author Share Posted August 9, 2017 hold the reset button in for 10 seconds on the back of the netduma then release. unplug the netduma for 2 minutes. Connect the netdumato a pc wired to lan port 1 and the netduma to your isp modem or router wired from the netduma wan port to the isp modem or router. connect the power to netduma and wait 1 minute. You should then be able to access the netduma gui. Please make sure you access the netduma via google chrome or firefox. I(f you still have no joy then manually assign you pc a static ip address in the ethernet preferences section inside networking such as 192.168.88.4 but not 192.168.88.1 as that is reserved for the netduma. Hello, Could you put this out in a easier format to read please as it seem's very confusing. Thanks, Dan Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2017 Administrators Share Posted August 9, 2017 Unplug all ethernet cables from the Netduma. Hold the reset button in for 10 seconds on the back of the Netduma then release, wait 1 minute. Unplug the power from the Netduma for 2 minutes. Connect the Netduma to a PC via an ethernet cable to port 2 as well as connecting the Netduma to the modem/router provided by your Internet Service Provider (ISP) with an ethernet cable from Netduma port 1 to port 1 on the ISP modem/router. Connect the power to netduma and wait 1 minute. You should then be able to access the netduma gui. Please make sure you access the netduma via the Google Chrome or Firefox web browsers. (If you still have no joy then manually assign your PC a static ip address in the ethernet preferences section inside networking such as 192.168.88.4 but not 192.168.88.1 as that is reserved for the netduma. This may help: https://www.howtogeek.com/howto/19249/how-to-assign-a-static-ip-address-in-xp-vista-or-windows-7/ Please see the quote here where I've made it easier to follow. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 9, 2017 Administrators Share Posted August 9, 2017 Please also see this guide: http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-helpdo this guide before the above to see if it works first. Link to comment Share on other sites More sharing options...
Dan jenks Posted August 9, 2017 Author Share Posted August 9, 2017 I have tried both and still is not working. Anything else? Please see the quote here where I've made it easier to follow. I have done this. Set a static and am seeing the GUI now how do I get it so I can make a WIFI and see the Netduma on the network. I just feel after I have factory reset it, it has bricked it's self, done factory reset and no longer appearing on my network. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2017 Administrators Share Posted August 10, 2017 Now disable the WiFi & apply. Then enable and apply. Since you've factory reset the password will be "netdumar1" so change this if needed. Link to comment Share on other sites More sharing options...
Dan jenks Posted August 10, 2017 Author Share Posted August 10, 2017 Now disable the WiFi & apply. Then enable and apply. Since you've factory reset the password will be "netdumar1" so change this if needed. When I go onto the WIFI tab, it is already disabled. I have to enable it and put in the security I would like to use. Manually enter SSID and password and pick channel and 2.4ghz. I click apply and the page refreshes and goes back to Disabled. It's very confusing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2017 Administrators Share Posted August 10, 2017 Make sure you're using the Google Chrome browser to set it Link to comment Share on other sites More sharing options...
Dan jenks Posted August 10, 2017 Author Share Posted August 10, 2017 Make sure you're using the Google Chrome browser to set it I am. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2017 Administrators Share Posted August 10, 2017 Give me your teamviewer details in a PM ill take a quick look. Link to comment Share on other sites More sharing options...
Dan jenks Posted August 10, 2017 Author Share Posted August 10, 2017 Give me your teamviewer details in a PM ill take a quick look. Currently at work. Could we do this at about 5:30-6PM tonight? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2017 Administrators Share Posted August 10, 2017 Okay that's fine, as close to 5:30pm as possible please Link to comment Share on other sites More sharing options...
Dan jenks Posted August 10, 2017 Author Share Posted August 10, 2017 Okay that's fine, as close to 5:30pm as possible please Have sent you a PM Link to comment Share on other sites More sharing options...
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