Anthony_1707 Posted July 21, 2017 Share Posted July 21, 2017 Hi, Yesterday I was watching Netflix while my PS4 was downloading Destiny 2 Beta, then the Internet went off I thought that it was the ISP having problems (really common in my country) after a while off turning off and on the router I went to sleep, ( I left the modem connected directly to the computer) when I woke up the computer had internet so I connected the modem > router > computer, but now I can't access the dasbord neither the Internet, I tried connecting the modem > pc but the overall didn't get a valid ip for like a hour of trying different thing, I connected back on the router but still I can't access the dashboard! PD: last night I could access the dashboard Link to comment Share on other sites More sharing options...
ColonicBoom Posted July 22, 2017 Share Posted July 22, 2017 when I woke up the computer had internet so I connected the modem > router > computer, but now I can't access the dasbord neither the Internet, I tried connecting the modem > pc but the overall didn't get a valid ip for like a hour of trying different thing, I connected back on the router but still I can't access the dashboard! Are you rebooting things when you do this or just plugging it in and hoping for the best? If you're not rebooting then try that first. Link to comment Share on other sites More sharing options...
Anthony_1707 Posted July 22, 2017 Author Share Posted July 22, 2017 I disconnected both of them router and modem because I can't access the dashboard of neither one of them (yes my modem has a dashboard) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 23, 2017 Administrators Share Posted July 23, 2017 Hey, welcome to the forum! Please try following this guide: http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Link to comment Share on other sites More sharing options...
Anthony_1707 Posted July 23, 2017 Author Share Posted July 23, 2017 Hey, welcome to the forum! Please try following this guide: http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Hi Fraser, I tried this but I can't access the dashboard, I tried looking for the default gateway but it doesn't have one (cmd > ipconfig) Link to comment Share on other sites More sharing options...
Anthony_1707 Posted July 23, 2017 Author Share Posted July 23, 2017 https://drive.google.com/open?id=0B1cNRp5o8fhcaEo1el9fcmlKQzQ(My IPConfig) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 24, 2017 Administrators Share Posted July 24, 2017 Reset using the button at the back of the router and then try again please Link to comment Share on other sites More sharing options...
Anthony_1707 Posted July 24, 2017 Author Share Posted July 24, 2017 Thanks Fraser, My router is back to normal, ( I can access the dashboard ) Thanks for the fast replies Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 25, 2017 Administrators Share Posted July 25, 2017 Great to hear that! Let us know if you have any more issues/questions Link to comment Share on other sites More sharing options...
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