Dew8795 Posted June 13, 2017 Share Posted June 13, 2017 I Cannot get any internet to my Xbox one through a wire coming from my net Duma, it works just fine wirelessly but every time I hook the wire up it shows no internet? Help please... Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 13, 2017 Netduma Staff Share Posted June 13, 2017 I Cannot get any internet to my Xbox one through a wire coming from my net Duma, it works just fine wirelessly but every time I hook the wire up it shows no internet? Help please... Hey, welcome to the forum! Does the wire work connected to any other device? It'd definitely be worth replacing it if not. Make sure UPnP is enabled on your Netduma - if you don't have Internet on the Xbox still, it would be worth turning off the Xbox, Netduma and Modem. Then, turn on the Modem, wait 5 minutes, then turn on the Netduma, wait 5 minutes and turn on the Xbox. Let us know how you get on Link to comment Share on other sites More sharing options...
Dew8795 Posted June 13, 2017 Author Share Posted June 13, 2017 I have already replaced the wire, my computer seems to work fine when receiving internet through a wire coming from the router , but not my Xbox, also I have to reset the router once a day, because I loose internet ... Link to comment Share on other sites More sharing options...
PharmDawgg Posted June 13, 2017 Share Posted June 13, 2017 Just a suggestion. It could be a faulty ethernet port on the Xbox. I had one go out on me and had to send it in for repairs and I think they just sent me a refurbished one. Do you have a another router to can replace the R1 with and see if you are able to get on. Good luck. Link to comment Share on other sites More sharing options...
Dew8795 Posted June 13, 2017 Author Share Posted June 13, 2017 Nah I can by pass my router and hook my Xbox straight up to the fiber optic cable works perfect, I've already tried the simple things like that, this didn't start happening til I think I got ddosed one day then this happened, I think the router is defective who would I talk to about getting a replacement? Link to comment Share on other sites More sharing options...
PharmDawgg Posted June 14, 2017 Share Posted June 14, 2017 Notify Netduma of your intent to cancel the order or return the product via email at [email protected] Sorry no telephone support. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15, 2017 Administrators Share Posted June 15, 2017 Nah I can by pass my router and hook my Xbox straight up to the fiber optic cable works perfect, I've already tried the simple things like that, this didn't start happening til I think I got ddosed one day then this happened, I think the router is defective who would I talk to about getting a replacement? If you were DDoSed then you would notice issues on other devices. Make sure for connecting wired on the console that it's using automatic network settings and no static information. Link to comment Share on other sites More sharing options...
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