Connection dropping - ssid connectable but duma not

[ambroser53]

So I've been through 2 netdumas now the last one just died, this one is having issues and i only got it this last winter:

 

Every now and again I'll remain connected to the netduma, full bars of connectivity, can connect with the ssid but its a limited connection and I can't even access the netduma interface, it just instantly comes up with a connection error, this is the same for all devices in the house and i have to restart the router and wait for it to go back which sometimes it doesnt for surplus of an hour.

 

It is connected through a bt hub but thats all configured right (wifi turned off and dmz etc) and i have tried all obvious things (factory reset, channel frequency, move devices away from the router etc)

 

any help or failing that what is the warranty length and can I get one please

[abc123]

try the following:

http://support.netduma.com/support/solutions/articles/16000022407-can-t-connect-to-the-internet-or-access-the-dashboard-

 

You might need to setup a static ip:

http://support.netduma.com/support/solutions/articles/16000022403-how-do-i-set-an-automatic-static-ip-

[Netduma Jack]

So I've been through 2 netdumas now the last one just died, this one is having issues and i only got it this last winter:

 

Every now and again I'll remain connected to the netduma, full bars of connectivity, can connect with the ssid but its a limited connection and I can't even access the netduma interface, it just instantly comes up with a connection error, this is the same for all devices in the house and i have to restart the router and wait for it to go back which sometimes it doesnt for surplus of an hour.

 

It is connected through a bt hub but thats all configured right (wifi turned off and dmz etc) and i have tried all obvious things (factory reset, channel frequency, move devices away from the router etc)

 

any help or failing that what is the warranty length and can I get one please

 

Hey, welcome to the forum!

 

I'd highly recommend taking a look at the first guide "abc123" linked above; that guide will likely contain the solution to your issue. Not being able to access the interface is usually a relatively easy fix. Thanks for letting us know what you've already tried out.

 

You can take a look at our terms here: https://netduma.com/terms/