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Found 2 results

  1. Issue: I had been using the XR500 for about a year now with no issues, using both geolocation and QoS successfully, I had been running 2.3.2.56. Last night this all changed with no change of settings or environment that I’m aware of. My connection this morning began dropping randomly, often after only 5 minutes of usage. When the connection drops the Wi-Fi network (both 2.4 and 5GHZ networks) disappear. Both devices that connected via hardline and on Wi-Fi experience this lack of connection. All devices in my home (phones, tablets, laptops, etc) are experiencing this issue. I verified with my ISP (Spectrum) and nothing is wrong on their end. When the network comes back I’ll start using it again, as normal, and anywhere from 2-15 minute later the issue repeats itself, the network disappears and comes back 1-3 minutes later. There is no website, traffic, or device that seems to be consistently causing this issue. What I’ve tried so far: I’ve tried the basics and turned unplugged both my router and modem for 2-3 minutes and plugging them back in. I’ve turned QOS off, DOS and Port Scan , Geolocation off. I disabled port triggering (which I was not using) just in case this was somehow part of the issue. I tried backing up my configuration, returning to factory settings, and then restoring from my backup. I set my system to use Static IP addresses rather than Dynamically from the ISP. I noticed the following events occurring my logs with some regularity. [DumaOS] DHCP new lease allocated., Thursday, March 19, 2020 15:56:37 [DumaOS] DHCP new event., Thursday, March 19, 2020 15:56:37 I tried using the V2.3.2.40-C242a. hotfix firmware. I also tried the original V2.3.2.40 firmware. Last thing I did was upgrade back up to .56 from .40. And for a while the .40 firmware version seemed to fix things, but then 7 days later on March 26th (today) things started back up with no changes to any settings, or new devices. All the same symptoms and issues listed above. I went on to do countless factory resets and firmware changes, jumping around from .40, .40-C242a, and .56. Every configuration will be fine for about 5-10 min and then the issue starts back up. Where I stand with things: Modem: Motorola SURFboard Model: SB6141 (note this modem is mine and not owned by Spectrum, it is from their approved list) XR500 V2.3.2.40 Geo-Filter – off QoS – off Port triggering -off Guest Wifi – off No VPN in use Using Static IP addresses With the new work from home situation resulting from Coronavirus this issue really couldn’t have come at a worse time for me and my wife. It is essential that we have a reliable internet connection. Any assistance you can give would be helpful. If there is a specific log set that could be helpful please let me know.
  2. So I've been through 2 netdumas now the last one just died, this one is having issues and i only got it this last winter: Every now and again I'll remain connected to the netduma, full bars of connectivity, can connect with the ssid but its a limited connection and I can't even access the netduma interface, it just instantly comes up with a connection error, this is the same for all devices in the house and i have to restart the router and wait for it to go back which sometimes it doesnt for surplus of an hour. It is connected through a bt hub but thats all configured right (wifi turned off and dmz etc) and i have tried all obvious things (factory reset, channel frequency, move devices away from the router etc) any help or failing that what is the warranty length and can I get one please
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