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Unable to get router to work on setup


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Hi,

 

I recently bought a Netduma R1 which arrived yesterday, I have tried setting it up as instructed on the quick start up guide provided, however I have had no luck with it working. It turns on and I have used the cable provided to connect from my router to the R1. 

 

My setup using the R1 is:

 

Virgin Media Superhub 2 (not in modem mode) > Netduma R1 > Powerline (TP-Link AV600) > PC/PS4

 

Currently with the above setup I can access the settings page (192.168.88.1) however it is very slow and takes a significant amount of time to do so. Also I cannot load any websites. I have also tried using the netduma to another PC next to the router using:

 

Virgin Media Superhub 2 (not in modem mode) > Netduma R1 > PC

 

This setup also provides the same result as the above setup.

 

I have not tried anything in regards to PPPoE and have had similar problems with my Superhub in Modem mode.

 

I would be grateful if anyone could provide assistance.

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Not much help to you but up until yesturday I had my Virgin Superhub 2, in modem mode attached to the Netduma and had no problems.

 

PPPOE isn't needed with cable internet as far as I know (never needed it myself)

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Hey, welcome to the forum!

 

I'm with Virgin as well, PPPoE isn't needed. Access the interface using Google Chrome, is it any faster? Do you see a WAN IP in device manager? Reboot the router from miscellaneous settings then try accessing the internet again.

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Hi Fraser,

 

I tried accessing the interface again this morning and I was unable to even load up the webpage. I do however remember when I tried two days ago that I was after some time able to access the device manager and I do recall seeing a WAN IP (192.168.88.2 or 192.168.0.2 I believe). 

 

I am also to note trying to access the interface through Google Chrome and have rebooted the router a few times through the interface, both of which unfortunately have not worked.

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Post in the 1 on 1 section: http://forum.netduma.com/forum/66-request-1-on-1/and I will have a look. Just let me know days/times you're available please.

 

Please read this first before making the post: http://forum.netduma.com/topic/11450-read-before-posting-a-1-on-1-request/

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