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Hello to All, Need Help..


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Step 1

Please make sure you have set the Geo-Filter up correctly by following the instructions here.

 

Step 2

 

Make sure you are using Google Chrome as your web browser to access the NETDUMA interface.

 

Step 3

 

Make sure that the Geo-Filter is enabled and that 'Show Hosts' is ticked.

 

Step 4

 

Confirm that the correct device is selected on the Geo-Filter. If you've switched to using a different console, from wired to wireless or from wireless to wired then the console will show up as a new device and you will need to add the new device to the Geo-Filter.This is because the network interfaces of the console have different identifiers (MAC Addresses) so show up as different devices on the NETDUMA.

 

Step 5

 

Go to Settings > Miscellaneous, ensure you have auto cloud and bleeding edge cloud ticked and applied. If these are ticked already press apply again to re-flush the cloud.

 

Step 6

 

Reboot the NETDUMA. You can do this by going to Settings > Miscellaneous and clicking 'Reboot Router'.

 

 

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