Newguyidkanything999 Posted February 21, 2017 Share Posted February 21, 2017 Yeah..... so I am new to this "Netduma" router and I have nothing but issues to even get it started up. I followed the "simple directions" and I keep getting the "your DNS server might be unavailable" any help? Link to comment Share on other sites More sharing options...
bagsta69 Posted February 21, 2017 Share Posted February 21, 2017 So a little info might help us, to help you. How do you have things set up hardware wise. Modem isp router r1 etc Link to comment Share on other sites More sharing options...
PharmDawgg Posted February 21, 2017 Share Posted February 21, 2017 I second what bagsta69 has stated. Please refer to the link below when creating a support thread. It allows us provide the most accurate and efficient support possible. http://forum.netduma.com/topic/11776-please-read-before-posting-a-support-thread/ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 22, 2017 Administrators Share Posted February 22, 2017 Hey, welcome to the forum! As stated above if you give us more information about your physical setup e.g. Modem > Netduma (All devices) that will enable us to help you more efficiently. On the Netduma device manager do you see a WAN IP? Do you know if you require PPPoE authentication? Link to comment Share on other sites More sharing options...
Newguyidkanything999 Posted February 26, 2017 Author Share Posted February 26, 2017 Yes. I have the Time Warner Cable Modem and I have the ethernet cable in the first port going into the first port of my Netduma R1. I restarted my internet completely and connected a second ethernet cable from Port 2 of the Netduma to my PC. Also, setting up the wifi portion of the netduma to connect to the Netduma. I get the DNS error and I restarted everything 3 times so I'm stuck on step 5. Thanks for helping! I can't wait to get the netduma fully operational. l'll be going through the guide after this post is sent:) Link to comment Share on other sites More sharing options...
Newguyidkanything999 Posted February 26, 2017 Author Share Posted February 26, 2017 Fixed just a quick update, I think I identified the issue. The modem I have has a built in router so thats where the issue is at. According to my ISP. Ill be getting a new modem and ill update y'all ** Update** It's working! YES! lol Im slowly learning how to navigate through the Netduma R1 Thanks! Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted February 26, 2017 Share Posted February 26, 2017 just a quick update, I think I identified the issue. The modem I have has a built in router so thats where the issue is at. According to my ISP. Ill be getting a new modem and ill update y'all ** Update** It's working! YES! lol Im slowly learning how to navigate through the Netduma R1 Thanks! If you'd like to purchase your own modem (saves some money on your bill per month also) the TP-Link TC-7610 is a great modem that works perfectly with the Netduma. Link to comment Share on other sites More sharing options...
Newguyidkanything999 Posted February 26, 2017 Author Share Posted February 26, 2017 If you'd like to purchase your own modem (saves some money on your bill per month also) the TP-Link TC-7610 is a great modem that works perfectly with the Netduma. i actually just purchased the Arris modem only and its working great so far. Only issue I have now is not being able to connect to the VPN service but I contacted the service and now waiting for a response. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted February 26, 2017 Share Posted February 26, 2017 i actually just purchased the Arris modem only and its working great so far. Only issue I have now is not being able to connect to the VPN service but I contacted the service and now waiting for a response. Which modem? Cause Arris has been terrible lately Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 27, 2017 Administrators Share Posted February 27, 2017 i actually just purchased the Arris modem only and its working great so far. Only issue I have now is not being able to connect to the VPN service but I contacted the service and now waiting for a response. Fantastic to hear you resolved your issue! Regarding VPN if you obtain the OpenVPN configuration files from them you should be able to use it with the VPN feature. The config may require editing. In which case I would recommend starting a new thread including the config and the provider you're with and we can help optimise it to use with the router. If you would consider updating your Amazon review that would be much appreciated. Link to comment Share on other sites More sharing options...
Newguyidkanything999 Posted February 27, 2017 Author Share Posted February 27, 2017 How do you create a new forum for the VPN topic? Link to comment Share on other sites More sharing options...
Newguyidkanything999 Posted February 27, 2017 Author Share Posted February 27, 2017 Which modem? Cause Arris has been terrible lately I dont remembre off the top of my head but the one that for 300MBPS and below just the modem one. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted February 27, 2017 Share Posted February 27, 2017 I dont remembre off the top of my head but the one that for 300MBPS and below just the modem one. I mean it says it right on it or the box lol But pretty much any Arris modem seems to have an issue based on experience Link to comment Share on other sites More sharing options...
Newguyidkanything999 Posted February 27, 2017 Author Share Posted February 27, 2017 I mean it says it right on it or the box lol But pretty much any Arris modem seems to have an issue based on experience i know lol I'm not home at the moment haha Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 28, 2017 Administrators Share Posted February 28, 2017 How do you create a new forum for the VPN topic? Just click start new topic in the General Support forum. By the way thank you for updating your Amazon review Link to comment Share on other sites More sharing options...
Newguyidkanything999 Posted March 1, 2017 Author Share Posted March 1, 2017 @Fraser, no problem I'm very impressed! I haven't had a laggy game since I've had the Netduma up and running! Link to comment Share on other sites More sharing options...
javedformiandad Posted March 1, 2017 Share Posted March 1, 2017 G'day, I am having a similar issue trying to get my netduma to work. I am in Australia and on an fftn connection through a technicolour tg-1 modem. It is running in bridge mode and will get and if I set up a pppoe connection through my laptop it is able to get a connection so it seems the tg1 is working properly. When I connect it to the netduma nothing happens. I can login through the WiFi to the ui but can not get an internet connection. Any help would be appreciated Link to comment Share on other sites More sharing options...
bagsta69 Posted March 1, 2017 Share Posted March 1, 2017 G'day, I am having a similar issue trying to get my netduma to work. I am in Australia and on an fftn connection through a technicolour tg-1 modem. It is running in bridge mode and will get and if I set up a pppoe connection through my laptop it is able to get a connection so it seems the tg1 is working properly. When I connect it to the netduma nothing happens. I can login through the WiFi to the ui but can not get an internet connection. Any help would be appreciated Please start a thread of your own in the general support section with as much info about how you have things set up. Cheers Link to comment Share on other sites More sharing options...
javedformiandad Posted March 1, 2017 Share Posted March 1, 2017 no woz cheers Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 1, 2017 Administrators Share Posted March 1, 2017 @Fraser, no problem I'm very impressed! I haven't had a laggy game since I've had the Netduma up and running! Great to hear that! As your issue has been resolved I'll close this thread. Feel free to open another for any other issues/questions you may have. G'day, I am having a similar issue trying to get my netduma to work. I am in Australia and on an fftn connection through a technicolour tg-1 modem. It is running in bridge mode and will get and if I set up a pppoe connection through my laptop it is able to get a connection so it seems the tg1 is working properly. When I connect it to the netduma nothing happens. I can login through the WiFi to the ui but can not get an internet connection. Any help would be appreciated As Bagsta said please make a new thread for your issue. Though it sounds like all you need to do is input the PPPoE login details into the Netduma WAN settings and you should obtain a connection Link to comment Share on other sites More sharing options...
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